So my bosses PC is having trouble. Quickbooks is crashing frequently. I looked into the system log file to find these errors which have been going on for atleast a week. The quickbooks error is also listed below, it has occured today and about 1 week ago. First step... I need to know if this is a hardware or software issue. Any thoughts? If you know how to fix this please enlighten me.
The description for Event ID ( 4 ) in Source ( QuickBooks ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: QuickBooks Pro 2008, DB error -301 ErrorMessage:'Internal database error *** ERROR *** Assertion failed: 102300 (188.8.131.5267)
File associated with given page id is invalid or not open -- transaction rolled back' from file:'src\DMSQLTransaction.cpp' at line 113 from function:'DBMgr::SADMTransaction: BSQLBeginTransaction'.
Looks like he has an issue with a hard disk. Usually a problem with a cable, device controller failure or device failure. I've also heard that GoBack software can cause similar errors. Check if he has GoBack installed, then check the cables and go from there.