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Windows xp won't recognize usb flash drive, needs software installed

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April 25, 2011 4:05:48 PM

Hello,
My dad recently purchased a 4GB SanDisk Cruzer USB 2.0 Flash Drive. When he tried to use it the first time he was sent through a number of message boxes to install some software; he didn't think it was supposed to need software so the installation was stopped. Now his computer (a Dell Inspiron 1501, Windows XP) won't recognize the flash drive. I tried the drive in my computer (hp mini210, windows 7)and it automatically installed the software in 2 seconds and was ready to use. But on my dad's computer, the drive is not at all recognized anywhere, and I don't know how to get it to a)recognize it and b)install that software. I looked through the forums and I'm considering uninstalling the USB drivers, but I'm not sure that's the best way to go. Advice? Thanks!
a b G Storage
April 26, 2011 4:18:04 PM

Older OS, like XP, need drivers to install in order to recognize newer hardware. You could uninstall the USB drivers, then re-install them. Make sure you have downloaded all the files needed for re-installation before you do that. Also, you could find additional drivers on SanDisk's website.
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