Hello,
A virus invaded my system through a bogus email. Initially I was repeatedly prompted to purchase an anti-virus program, as windows popped up repeatedly telling me that I had a virus. I could do nothing else.
Eventually I was able to update McAfee and have eliminated the popus entirely.
Now I have no access to any programs other than McAfee and Internet Explorer; I initially did not have IE, but it came back up after I did a McAfee update.
When I click on Start the only thing available is McAfee.
If I start up in Safe mode and try to go to the C: directory to view files I get no files in any subdirectory; all is blocked.
If I do a scan with McAfee I can watch all the files and programs scanning, I just cannot access them from anywhere.
I tried System Restore through Safe Mode to an earlier date but with no results.
Open to suggestions; this is a second machine used only for internet access so it is no problem to lose any or all data to clear out the sytem and start over.
I am using Windows XP Home. I have the Windows software, but apparently Dell did not provide a full resotoration CD.
I am open to formatting the C drive and start over again, but do not know how if I cannot access any place to start.
A virus invaded my system through a bogus email. Initially I was repeatedly prompted to purchase an anti-virus program, as windows popped up repeatedly telling me that I had a virus. I could do nothing else.
Eventually I was able to update McAfee and have eliminated the popus entirely.
Now I have no access to any programs other than McAfee and Internet Explorer; I initially did not have IE, but it came back up after I did a McAfee update.
When I click on Start the only thing available is McAfee.
If I start up in Safe mode and try to go to the C: directory to view files I get no files in any subdirectory; all is blocked.
If I do a scan with McAfee I can watch all the files and programs scanning, I just cannot access them from anywhere.
I tried System Restore through Safe Mode to an earlier date but with no results.
Open to suggestions; this is a second machine used only for internet access so it is no problem to lose any or all data to clear out the sytem and start over.
I am using Windows XP Home. I have the Windows software, but apparently Dell did not provide a full resotoration CD.
I am open to formatting the C drive and start over again, but do not know how if I cannot access any place to start.