USB Issue

I am using win xp and attempting to attach a disk duplicating machine (Bravo 11 Privera DVD Copier), but my computer doesn't recognize it when plugged in and doesn't assign a drive letter. I also get get an error message that reads: "cannot recognize robot" Can you help me? Thanks.
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  1. I know the manual says to let windows detect the bravo before installing the software & drivers, but I'd try installing the drivers first, then power up the duplicator afterwards and see if it finds it.
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