Here is an update to this issue. The problem only gets worse. Yesterday, Tuesday, 5/3/11, I finally received a tracking number for UPS from Seagate. I checked the UPS website and the tracking number was not valid. I thought well maybe they got a tracking number but didn't physically ship the drive yet. Today, Wednesday, 5/4/11, I called Seagate customer service and they told me that they saw the same information from UPS that I saw, that the tracking number was invalid. Again, my lack of confidence in Seagate Customer Service to do anything right is reaffirmed. I still don't believe I will ever receive my replacement drive from Seagate. It's a shame and almost criminal in my mind that I paid $100 for a hard drive that Seagate now has and I have nothing.