XP Hanged After Come Out From Sleep Mode

[munyc]

Any idea except reboot what to do when pc hang in the middle of operation or wake up from sleep mode.
My Compact Presario experiencing hanged from sleep mode. The cursor is moving but not responding, press any key also hanged. Desktop can see only set picture without icons. The only thing to see window back to operation is to reboot.

 

[Chicano]

These are your options:

1. Disconnect the power cord, press the power button and hold it for at least 30 seconds, next reconnect the power cord, and start the computer.

2. If number 1 doesn'tt work; From the empty desktop, press ctrl+alt+del simultaneously and click New Task \ type; "Explorer.exe" (no quotes) and hit Enter.

3. If the desktop is still empty, press ctrl+alt+del again followed by new task \ click on Browse \ My Computer \ right click on C:\ and select Explore \ and next go to Tools menu \ Folder Options \ View \ show hidden files and folders, and uncheck "Hide protected system files (recommended)", go to C:\Hiberfil.sys and delete this file.

 

[munyc]

These are your options:

1. Disconnect the power cord, press the power button and hold it for at least 30 seconds, next reconnect the power cord, and start the computer.

2. If number 1 doesn'tt work; From the empty desktop, press ctrl+alt+del simultaneously and click New Task \ type; "Explorer.exe" (no quotes) and hit Enter.

3. If the desktop is still empty, press ctrl+alt+del again followed by new task \ click on Browse \ My Computer \ right click on C:\ and select Explore \ and next go to Tools menu \ Folder Options \ View \ show hidden files and folders, and uncheck "Hide protected system files (recommended)", go to C:\Hiberfil.sys and delete this file.

As for option 2, the problem is keyboard also no respond when press ctrl+alt+del simultaneously or press other key. Is it any harm to system if the Hiberfil.sys is deleted? For this behavior could it be virus or malicious behind it?

 

[Chicano]

As for option 2, the problem is keyboard also no respond when press ctrl+alt+del simultaneously or press other key. Is it any harm to system if the Hiberfil.sys is deleted? For this behavior could it be virus or malicious behind it?

Gotcha.. so it still is in sleep mode when you reach the desktop... So the keyboard isn't available. I thought it was just Explorer.exe not starting up.

You can safely delete the Hiberfil.sys file... this file saves the system's state, open files and programs... saves everything as they were at the moment the system went into sleep mode... so deleting it will only lose the state of the system and possibly unsaved data but other than that no harm can be done. Hiberfil.sys has been always a problem possibly due to corruption, so it's good practice to delete it or disable Hibernation occasionallty to renew Hiberfil.sys, so deleting it is not only not harmfull but recommended to prevent situations such as yours.

Ways to delete it are: from the Recovoery Console (Windows XP Installation CD), from another system, (the hard drive as slave), from a Live CD (Hirens Boot CD), through a network, etc.

It's hard to tell if a virus is involved, you have to get the system running, then you can run virus & malware scans, or you can download an antivirus in Live CD and do a previous scan.

Anti-Malware Rescue CD and DVD
http://www.malwarehelp.org/anti-malware-bootable-rescue-cd-dvd-download.html

Three Live CD Antivirus Scanners You Can Try When Windows Won’t Start
http://www.makeuseof.com/tag/live-cd-antivirus-scanners-windows-start/

Recovery Console
http://www.windowsnetworking.com/articles_tutorials/wxprcons.html

Recovery Console Commands
http://commandwindows.com/recovery-console-commands.htm

 

[munyc]

Gotcha.. so it still is in sleep mode when you reach the desktop... So the keyboard isn't available. I thought it was just Explorer.exe not starting up.

You can safely delete the Hiberfil.sys file... this file saves the system's state, open files and programs... saves everything as they were at the moment the system went into sleep mode... so deleting it will only lose the state of the system and possibly unsaved data but other than that no harm can be done. Hiberfil.sys has been always a problem possibly due to corruption, so it's good practice to delete it or disable Hibernation occasionallty to renew Hiberfil.sys, so deleting it is not only not harmfull but recommended to prevent situations such as yours.

Ways to delete it are: from the Recovoery Console (Windows XP Installation CD), from another system, (the hard drive as slave), from a Live CD (Hirens Boot CD), through a network, etc.

It's hard to tell if a virus is involved, you have to get the system running, then you can run virus & malware scans, or you can download an antivirus in Live CD and do a previous scan.

Anti-Malware Rescue CD and DVD
http://www.malwarehelp.org/anti-malware-bootable-rescue-cd-dvd-download.html

Three Live CD Antivirus Scanners You Can Try When Windows Won’t Start
http://www.makeuseof.com/tag/live-cd-antivirus-scanners-windows-start/

Recovery Console
http://www.windowsnetworking.com/articles_tutorials/wxprcons.html

Recovery Console Commands
http://commandwindows.com/recovery-console-commands.htm

Thanks. The hanged issue is happen recently & I still monitoring it but so far till now it doesn't happen. When it resurface I 'll using your suggestion to delete the hiberfill file.