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Not sure why, but I lost all my diagnostic tools & and my cd-rom isn't being

Last response: in Storage
May 7, 2011 10:32:47 PM

Istarted having issueswith my factory installed dvd/cd player so i figured it was broken. I put a cd-rom I had just laying around in my computer. Having the same issues as the original. I put a dvd in, click on drive e, and i get a message saying , "please insert a disk".
I pop open the help window and start following there instructions when I run into a whole NEW problem... but probably related. I tried to do a diagnostic on the eye of my cd-rom and I get a message saying that the software is not found. What do I do now??!!