Not sure why, but I lost all my diagnostic tools & and my cd-rom isn't being

Istarted having issueswith my factory installed dvd/cd player so i figured it was broken. I put a cd-rom I had just laying around in my computer. Having the same issues as the original. I put a dvd in, click on drive e, and i get a message saying , "please insert a disk".
I pop open the help window and start following there instructions when I run into a whole NEW problem... but probably related. I tried to do a diagnostic on the eye of my cd-rom and I get a message saying that the software is not found. What do I do now??!!
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More about lost diagnostic tools being
  1. You could try a system restore back to a time when it did work. If that is not an option then try the following Microsoft web page and click on the run now button.

    http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
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