Issues with printing emails

[Xmsteel]

Hi,

My fathers computer is having some issues when printing emails. His emails show up fine, but if he prints them they look like the picture below.
My mother is somewhat tech savvy and has done everything she knows how to do, and I haven't a clue either.

To help out, my mother asks kindly for step by step directions
Below is an actual printed page I scanned. I believe he is using Outlook Express on Windows XP. The printer is a Kodak AiO.
Thanks.

Please click the image, and then click it again to see the full size.

 

[PhilFrisbie]

Are all your emails like that, or just SPAM emails like this one! SPAM, like this one, are commonly malformed and do not display or print properly.

 

[Xmsteel]

All emails are like this, no matter what they are.

 

[egutierrez91]

It is appearing to print out header info. Does the email look normal with just to and from entries? Or does the email itself look like the picture above?

 

[Xmsteel]

It is appearing to print out header info. Does the email look normal with just to and from entries? Or does the email itself look like the picture above?

The email looks fine when opened and viewed on the computer. Not until you print it does it print out like that.

 

[hang-the-9]

What exactly do you do to print this? Just hit print? Try to set the printer options to defaults. Do text only emails print the same way or only those formatted as html?

Looks like you are printing the source code of the email instead of the email. If you right-click on a web page and do "View Source" it will look just like this. I'm betting that if you print a true text email, or a text file, you will not see this, will come out as normal.

Sent a test email to this account and make sure you select Text as the format, see how it prints. Then go over the print options to make sure you don't have print source enabled. Maybe re-install the printer altogether.

 

[Xmsteel]

What exactly do you do to print this? Just hit print? Try to set the printer options to defaults. Do text only emails print the same way or only those formatted as html?

Looks like you are printing the source code of the email instead of the email. If you right-click on a web page and do "View Source" it will look just like this. I'm betting that if you print a true text email, or a text file, you will not see this, will come out as normal.

Sent a test email to this account and make sure you select Text as the format, see how it prints. Then go over the print options to make sure you don't have print source enabled. Maybe re-install the printer altogether.

Thanks, but this didn't help. We ended up contacting Kodak and they remotely accessed our computer and fixed the problem.


Thanks for the help.

 

[Xmsteel]

Best answer selected by xmsteel.