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New Samsung drive, Acronis showing errors, Seagate says no

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May 11, 2011 4:23:33 AM

I installed a new Samsung Spinpoint 1TB drive about a week ago in my new build and everything was working well--or so I thought. I ran Acronis Drive Monitor for checking an unrelated external drive only to be greeted by a HUGE list of scary messages: "Critical Events: High Risk Events Detected." On May 7 and 8 lots of errors and warnings appeared..E.g. "The system failed to flush data to the transaction log. Corruption may occur" and "The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolumeShadowCopy2."

I did some work with PartitionWIzard this last weekend which may have been responsible. I resized the partition and ended up having to reboot after the operation froze. It booted fine and no errors were reported. Anyway, upon seeing all these errors I ran CHKDSK /F, everything checked out. Then I ran SeaTools from a CD in DOS mode, did the short and long tests, both of which checked out with no errors.

Was this a false alarm by Acronis if Seagate and Microsoft aren't showing any errors of any kind? I'm a bit worried I'll need to return the drive if this is something that could bring long-term issues..

Thanks in advance!

May 11, 2011 4:26:45 AM

I should also note that Acronis hasn't logged any errors since May 8th...Despite plenty of usage since then..
Related resources
May 11, 2011 1:48:11 PM

*** DiskCheckup V3.0 Build: 1006 Report ***

SysInfo DLL Version: SysInfo v1.0 Build: 1008
Time of export: 06:47:21 11-May-2011

Device information:
Device ID: 0
Interface: ATA
Device Capacity: 953867 MB
Serial Number: S246J1BZ702243
Model Number: SAMSUNG HD103SJ
Firmware Revision: 1AJ10001
Partitions:
C: 359353 MB
D: 594412 MB

ATA information:

Disk geometry:
Cylinders: 121601
Tracks/Cylinder: 255
Sectors/Track: 63
Bytes/Sector: 512
Total disk sectors: 1953525168
Logical sector size: 512
Physical sector size: 512
Media rotation rate: 7200 RPM
Buffer size: 32767 KB
ECC size: 4 Bytes

Standards compliance:
ATA8-ACS Supported: Yes
ATA/ATAPI-7 Supported: Yes
ATA/ATAPI-6 Supported: Yes
ATA/ATAPI-5 Supported: Yes
ATA/ATAPI-4 Supported: Yes
Serial/Parallel: Serial
SATA 3.0 Compilance: No
SATA 2.6 Compilance: Yes
SATA 2.5 Compilance: Yes
SATA II: Ext Compilance: Yes
SATA 1.0a Compilance: Yes
ATA8-AST Compilance: Yes
World Wide ID: 50024E9003C00581

Feature support:
SMART supported: Yes
SMART enabled: Yes
SMART self-test supported: Yes
SMART error log supported: Yes
LBA supported: Yes
IORDY supported: Yes
CFast supported: No
DMA supported: Yes
Maximum Multiword DMA mode supported: 2
Multiword DMA selected: None
Maximum UltraDMA mode supported: 6
UltraDMA selected: 5
Maximum PIO mode supported: 4
SATA Compliance: Yes
NCQ priority information supported: Yes
Unload while NCQ commands are outstanding supported: No
Phy Event Counters supported: Yes
Receipt of power management requests supported: Yes
NCQ feature set supported: Yes
SATA Gen2 Signaling Speed (3.0Gb/s) supported: Yes
SATA Gen1 Signaling Speed (1.5Gb/s) supported: Yes
Software Settings Preservation: Supported, Enabled
In-order data delivery: Not supported
Initiating power management: Supported, Disabled
DMA Setup auto-activation: Supported, Disabled
Non-zero buffer offsets: Not supported
Trusted Computing supported: No
Host Protected Area (HPA) supported: Yes
Read look-ahead supported: Yes
Read look-ahead enabled: Yes
Write cache supported: Yes
Write cache enabled: Yes
Power management supported: Yes
Security mode supported: Yes
Security mode enabled: No
Device Configuration Overlay (DCO) supported: Yes
48bit Addressing supported: Yes
Auto Acoustic Managment (AAM) supported: Yes
Auto Acoustic Managment (AAM) enabled: No
Power-up in Standby (PUIS) supported: Yes
Power-up in Standby (PUIS) enabled: No
Advanced Power Management (APM) supported: Yes
Advanced Power Management (APM) enabled: No
CompactFlash Association (CFA) supported: No
General Purpose Logging (GPL) supported: Yes
Streaming supported: No
Media card pass through supported: No
Extended power conditions supported: No
Extended status reporting supported: No
Write-read-verify supported: No
Free-fall control supported: No
TRIM command supported: No
SCT command transport supported: Yes
NV Cache enabled: No
NV Cache Power Management supported: No

SMART ATTRIBUTES:
ID Description Status Value Worst Threshold Raw Value TEC
---------------------------------------------------------------------------------------------------------------------------------------------
1 Raw Read Error Rate OK 100 100 51 0 N.A.
2 Throughput Performance OK 252 252 0 0 N.A.
3 Spin Up Time OK 70 70 25 9258 N.A.
4 Start/Stop Count OK 100 100 0 36 N.A.
5 Reallocated Sector Count OK 252 252 10 0 N.A.
7 Seek Error Rate OK 252 252 51 0 N.A.
8 Seek Time Performance OK 252 252 15 0 N.A.
9 Power On Time OK 100 100 0 57 N.A.
10 Spin Retry Count OK 252 252 51 0 N.A.
11 Calibration Retry Count OK 252 252 0 0 N.A.
12 Power Cycle Count OK 100 100 0 42 N.A.
191 G-sense Error Rate OK 252 252 0 0 N.A.
192 Power off Retract Count OK 252 252 0 0 N.A.
194 Temperature OK 64 64 0 27 C N.A.
195 Hardware ECC Recovered OK 100 100 0 0 N.A.
196 Reallocation Event Count OK 252 252 0 0 N.A.
197 Current Pending Sector Count OK 252 252 0 0 N.A.
198 Uncorrectable Sector Count OK 252 252 0 0 N.A.
199 UltraDMA CRC Error Count OK 200 200 0 0 N.A.
200 Write Error Count OK 100 100 0 1 N.A.
223 Load/Unload retry count OK 252 252 0 0 N.A.
225 Load Cycle Count OK 100 100 0 28 N.A.

SMART HISTORY:
Attribute ID: 1 Attribute Name: Raw Read Error Rate
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 100 100
Tue May 10 22:58:35 201 100 100
Tue May 10 23:02:14 201 100 100
Tue May 10 23:02:17 201 100 100
Wed May 11 06:46:58 201 100 100
Wed May 11 06:47:04 201 100 100

Attribute ID: 2 Attribute Name: Throughput Performance
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 252 252
Tue May 10 22:58:35 201 252 252
Tue May 10 23:02:14 201 252 252
Tue May 10 23:02:17 201 252 252
Wed May 11 06:46:58 201 252 252
Wed May 11 06:47:04 201 252 252

Attribute ID: 3 Attribute Name: Spin Up Time
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 70 70
Tue May 10 22:58:35 201 70 70
Tue May 10 23:02:14 201 70 70
Tue May 10 23:02:17 201 70 70
Wed May 11 06:46:58 201 70 70
Wed May 11 06:47:04 201 70 70

Attribute ID: 4 Attribute Name: Start/Stop Count
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 100 100
Tue May 10 22:58:35 201 100 100
Tue May 10 23:02:14 201 100 100
Tue May 10 23:02:17 201 100 100
Wed May 11 06:46:58 201 100 100
Wed May 11 06:47:04 201 100 100

Attribute ID: 5 Attribute Name: Reallocated Sector Count
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 252 252
Tue May 10 22:58:35 201 252 252
Tue May 10 23:02:14 201 252 252
Tue May 10 23:02:17 201 252 252
Wed May 11 06:46:58 201 252 252
Wed May 11 06:47:04 201 252 252

Attribute ID: 7 Attribute Name: Seek Error Rate
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 252 252
Tue May 10 22:58:35 201 252 252
Tue May 10 23:02:14 201 252 252
Tue May 10 23:02:17 201 252 252
Wed May 11 06:46:58 201 252 252
Wed May 11 06:47:04 201 252 252

Attribute ID: 8 Attribute Name: Seek Time Performance
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 252 252
Tue May 10 22:58:35 201 252 252
Tue May 10 23:02:14 201 252 252
Tue May 10 23:02:17 201 252 252
Wed May 11 06:46:58 201 252 252
Wed May 11 06:47:04 201 252 252

Attribute ID: 9 Attribute Name: Power On Time
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 100 100
Tue May 10 22:58:35 201 100 100
Tue May 10 23:02:14 201 100 100
Tue May 10 23:02:17 201 100 100
Wed May 11 06:46:58 201 100 100
Wed May 11 06:47:04 201 100 100

Attribute ID: 10 Attribute Name: Spin Retry Count
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 252 252
Tue May 10 22:58:35 201 252 252
Tue May 10 23:02:14 201 252 252
Tue May 10 23:02:17 201 252 252
Wed May 11 06:46:58 201 252 252
Wed May 11 06:47:04 201 252 252

Attribute ID: 11 Attribute Name: Calibration Retry Count
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 252 252
Tue May 10 22:58:35 201 252 252
Tue May 10 23:02:14 201 252 252
Tue May 10 23:02:17 201 252 252
Wed May 11 06:46:58 201 252 252
Wed May 11 06:47:04 201 252 252

Attribute ID: 12 Attribute Name: Power Cycle Count
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 100 100
Tue May 10 22:58:35 201 100 100
Tue May 10 23:02:14 201 100 100
Tue May 10 23:02:17 201 100 100
Wed May 11 06:46:58 201 100 100
Wed May 11 06:47:04 201 100 100

Attribute ID: 191 Attribute Name: G-sense Error Rate
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 252 252
Tue May 10 22:58:35 201 252 252
Tue May 10 23:02:14 201 252 252
Tue May 10 23:02:17 201 252 252
Wed May 11 06:46:58 201 252 252
Wed May 11 06:47:04 201 252 252

Attribute ID: 192 Attribute Name: Power off Retract Count
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 252 252
Tue May 10 22:58:35 201 252 252
Tue May 10 23:02:14 201 252 252
Tue May 10 23:02:17 201 252 252
Wed May 11 06:46:58 201 252 252
Wed May 11 06:47:04 201 252 252

Attribute ID: 194 Attribute Name: Temperature
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 64 64
Tue May 10 22:58:35 201 64 64
Tue May 10 23:02:14 201 64 64
Tue May 10 23:02:17 201 64 64
Wed May 11 06:46:58 201 64 64
Wed May 11 06:47:04 201 64 64

Attribute ID: 195 Attribute Name: Hardware ECC Recovered
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 100 100
Tue May 10 22:58:35 201 100 100
Tue May 10 23:02:14 201 100 100
Tue May 10 23:02:17 201 100 100
Wed May 11 06:46:58 201 100 100
Wed May 11 06:47:04 201 100 100

Attribute ID: 196 Attribute Name: Reallocation Event Count
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 252 252
Tue May 10 22:58:35 201 252 252
Tue May 10 23:02:14 201 252 252
Tue May 10 23:02:17 201 252 252
Wed May 11 06:46:58 201 252 252
Wed May 11 06:47:04 201 252 252

Attribute ID: 197 Attribute Name: Current Pending Sector Count
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 252 252
Tue May 10 22:58:35 201 252 252
Tue May 10 23:02:14 201 252 252
Tue May 10 23:02:17 201 252 252
Wed May 11 06:46:58 201 252 252
Wed May 11 06:47:04 201 252 252

Attribute ID: 198 Attribute Name: Uncorrectable Sector Count
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 252 252
Tue May 10 22:58:35 201 252 252
Tue May 10 23:02:14 201 252 252
Tue May 10 23:02:17 201 252 252
Wed May 11 06:46:58 201 252 252
Wed May 11 06:47:04 201 252 252

Attribute ID: 199 Attribute Name: UltraDMA CRC Error Count
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 200 200
Tue May 10 22:58:35 201 200 200
Tue May 10 23:02:14 201 200 200
Tue May 10 23:02:17 201 200 200
Wed May 11 06:46:58 201 200 200
Wed May 11 06:47:04 201 200 200

Attribute ID: 200 Attribute Name: Write Error Count
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 100 100
Tue May 10 22:58:35 201 100 100
Tue May 10 23:02:14 201 100 100
Tue May 10 23:02:17 201 100 100
Wed May 11 06:46:58 201 100 100
Wed May 11 06:47:04 201 100 100

Attribute ID: 223 Attribute Name: Load/Unload retry count
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 252 252
Tue May 10 22:58:35 201 252 252
Tue May 10 23:02:14 201 252 252
Tue May 10 23:02:17 201 252 252
Wed May 11 06:46:58 201 252 252
Wed May 11 06:47:04 201 252 252

Attribute ID: 225 Attribute Name: Load Cycle Count
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue May 10 22:58:32 201 100 100
Tue May 10 22:58:35 201 100 100
Tue May 10 23:02:14 201 100 100
Tue May 10 23:02:17 201 100 100
Wed May 11 06:46:58 201 100 100
Wed May 11 06:47:04 201 100 100


a c 354 G Storage
May 11, 2011 3:15:53 PM

Although you have 10 reallocated sectors, everything else looks fine. I think Acronis just reported some incorrect information or as you said, it didn't like your repartitioning.
May 11, 2011 3:23:54 PM

Don't reallocated sectors indicate errors that have been accommodated and worked around? So do you think those 10 sectors are being reported correctly or are attributable to Acronis? Is SMART data and/or Acronis known to deviate at times from the actual data? I'm just trying to figure out what to do since the drive is brand new and I want to make sure I've not got a faulty unit on my hands...
a c 354 G Storage
May 11, 2011 3:48:57 PM

I'd trust the SMART values as this come from the drive controller itself. 10 reallocated sectors is very minimal, and yes, the data was moved to a different sector and is fine. It when you run out of spare sectors that you run into trouble. "Current pending sectors" are the ones where the data can't be moved and that data is most likely corrupt.

You can check the SMART values every few days. If the reallocated sector count and current pending sector count isn't going up, then you should be fine.
May 11, 2011 4:53:45 PM

Isn't the value '10' on the 'Threshold' column though? Unless I'm mistaken, the raw value is showing a zero. The other SMART values also seem fine, except for one write error.

Best solution

a c 354 G Storage
May 11, 2011 5:05:11 PM
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The formatting is off, but to me it looks as if raw is the 3rd from last field and if I count over three from the end I see the value 10. Either way, it's acceptable.

Try using HDTune or Speedfan which will show a nice chart. Speedfan even has an analyze button (I think it reads analyze) that will bring up a web page with your values and compare it to other drives of that make/model and give you more detail.
May 11, 2011 5:14:39 PM

Sounds good, I'll do that and post anything I learn here. Thanks for the assistance
May 11, 2011 7:16:59 PM

Hawkeye22 said:
The formatting is off, but to me it looks as if raw is the 3rd from last field and if I count over three from the end I see the value 10. Either way, it's acceptable.



SMART ATTRIBUTES:
ID Description Status Value Worst Threshold Raw Value TEC
---------------------------------------------------------------------------------------------------------------------------------------------
1 Raw Read Error Rate OK 100 100 51 0 N.A.
2 Throughput Performance OK 252 252 0 0 N.A.
3 Spin Up Time OK 70 70 25 9258 N.A.
4 Start/Stop Count OK 100 100 0 36 N.A.
5 Reallocated Sector Count OK 252 252 10 0 N.A.

There are 8 variables, correct? "OK" is the status, then there are the variables for "value" and "worst" followed by threshold..I'm not sure either..
a c 354 G Storage
May 11, 2011 7:30:03 PM

There are 9 values. Click this link and scroll about half way to see what all the attributes are. Not all drive manufacturers use all attributes.

http://en.wikipedia.org/wiki/S.M.A.R.T.
May 11, 2011 11:17:07 PM

This should be clearer. sidenote: What's going on with the temperature reading?

a c 354 G Storage
May 12, 2011 4:41:19 AM

What ever program you are using isn't reading the temperature setting properly.
May 12, 2011 6:01:20 AM

Acronis Drive Monitor..hmm..ok I'll change
a c 354 G Storage
May 12, 2011 11:34:45 AM

HWMonitor is free and can show temps. If the temperature is still out of whack, the temperature probe in the drive may not be working properly. This does not effect the performance of the drive.

http://www.cpuid.com/softwares/hwmonitor.html
May 20, 2011 11:48:42 PM

Best answer selected by fallout1.
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