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My External Western Digital HDD is not recognized

Last response: in Storage
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May 11, 2011 4:58:23 AM

Hello,

My wife dropped my brand new External WD HDD and it won't work.
I tried it on my Vista laptop and my Win7 Desktop.
In both computers the HDD will increase the booting time by 7-12 minutes and the HDD is detected, BUT it can not be opened/seen with the windows explorer.
It is 1.5TB in size and right now I am using HHD Regenerator with a bootable CD to recover the disk. The thing is that it has been 10 hours and only 0.04% of the disk has been scanned...1028MB to be precise and it keeps findings "bad sectors". I have like 2.100.000 bad sectors detected...at this rate it will take like 20 days to finish the scan...why is it taking so long???
Pls help, I need to rescue some info from that HDD.

Thanks in advance,

Jose...
a c 383 G Storage
May 11, 2011 11:59:49 AM

By dropping it, she may have caused a head crash. That is not a good thing. You may just want to exchange it for a new one.

If you don't care about voiding the warranty, you could try opening the enclosure and connecting the drive directly to your motherboard and see if it works. If it does work, then only the enclosure got broken in the drop.
!