There is a problem between the modem and the router. When I run diagnostics there is a red line with an X between the modem and router. We use ATT and they will not help with wireless connections. If it matters we use DSL.
The cables are all where they need to be (I had a Tech person go over this with me over the phone) and I have switched them out in the off chance that one of the cords was bad.
I thought maybe it was a problem with bridging the router through the zyxel configuration settings (WDA) but I could not get the AP + Bridge setting to work.