I agree with the sentiment that i will never buy another terratec product again - i have emailed them many times and never had a reply. I have had to go out and buy a new soundcard (Focusrite Sapphire Pro) and im putting this in the 'round filing cabinet' Terratec are just lazy not realeasing updated drivers.
After spending over £200 on this card i have had to spend a similar amount again- they are useless and i hope they go bust soon!
For other readers of this - i tried everything under the sun to get this working with vista - i did try those homebrew drivers but they caused frequent drop-outs and blue screens - i bought the card for its ASIO capabilities so that i could run cubase/ableton but since upgrading to vista , like i said i tried everything and nothing ever worked right. What is the point in having a card that can pack up the sound whenever it feels like it??? Give it up as a bad job - smash the card up with a hammer and send it back to terratec with some dog-doo in the box for good measure.....one VERY UNHAPPY customer.....
Hi,
I agree with your complaint.
Recently I bough the DMXFire USB, though I have installed on another machine with Windows XP SP3 that still works but has not the lopoback driver.
I installed the DMXFire USB on a new computer with Windows 7 pro, but, despite what it's written on Terratec site about it's compatibilty with Windows 7 , I cannot use the loopback . The system does not see this driver.
I have emailed to Terratec in Germany, because this card was bought from Redcoon and Italian Terratec, contacted by phone to get an help for this issue, refused to support me replying that I must contact Terratec in Germany, I did it several days ago but I did'nt received yet any reply from them.
The sound card works very well, the quality of the sound it is superbe (I listen to flac files thru Rokit 5 with a Rokit subwoofer driven by an old BGW preamp) but I need to use the loopback to record streamings and to do this I must connect it on the machine with Windows XP.
Terratec makes very good and reliable products but the customer care is far away their behaviour.
I understand that the model 24/96 is an old product, though it is not discontinued yet so it is possible that the factory stopped to update the drivers to Windows 7. I tried to install it with the drivers suggested, on Windows 7, but random clicks in the sound and freezing of the pc using the control panel, forced me to resign. The problem is that the same negligence in the customers care occours even now with the USB model.
An example? I tried on the web to find updates of the driver 1.11.00 and I found that in the Terratec.de's FTP there was the driver 1.11.0.19. What my disappointment when I realized that they 've changed only the name, because the driver was the same old 1.11.00
.
This is the reason why I am here, just to look for someone had the same issues with the USB model.
Nicola