Xpress recovery2 error 100

xpress recovery2 error 100
i have a WD caviar green 500GB HDD/16MB buffer(cache)
and enough unallocated free space at the end of HDD

but...Gigabyte Xpress recovery shows "image backup faild Error 100"
i dont why it shows that...!
please help me...!
my maxtor HDD/160GB/8MB cache work correctly with this utility
but WD ...NO...!


please email me...(please...!)

wwdotdot@gmail.com


thanks a lot...
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