Hi im new here guys, and have a problem we'll save introductions for later cause this might be long....
About 15 days ago I bought a new machine from www.extreme-pc.ca with these specs ..
Asus M4A78 Plus AMD770 Chipset AM2+ | AMD3 PCI-E 2.0 CrossFireX | ATX | 1200Mhz DDR2 OC | GBLAN | 7.1 Audio | SATA2 | RAID | OC
Cooler Master 500Watt Extreme Power - Silent Power Supply (AMD/Intel) - ATX/BTX
120x120x25 mm, 2000rpm, 21dBA (exhaust)
Seagate 500 GB (7200) 32MB Cache Barracuda 7200.11 NCQ SATA2
Sapphire ATI HD4870 750Mhz Core | 1GB 3600MHz DDR5 (Quad Data Rate) PCI-E DX10 | 2 DVI | HDTV | AVIVO | HDMI - AC3 7.1 Sound
SoundMAX ADI AD1988 7.1 Channel High Definition Integrated Sound
LG W2243T-PF 22" Widescreen LCD (1920 x 1080) | 5ms | 30,000:1 | DVI | VGA | Black
On-Board 10/100/1000 Gigabit Integrated Network Card
AMD Phenom II X2 550 Black Box Edition - 3.1GHz - 6MB L3 Cache - Dual Core Processor - Socket AM3 - (45nm Regor)
2x 2048MB OCZ DDR2 PC2-8500 (1066Mhz) Dual Channel 4GB Value Series - OCZ2V10664GK
Cooler Master Scout Gaming LAN Tower With Window | No PSU - ALL BLACK
AMD Phenom II Retail CPU Cooler
LG GH22NS50 Super Multi DVD Writer | 22x DVD?RW/RAM | SATA | Black
Standard 1 Year Parts and 5 Year Labor Warranty Included Free
This machine is runnning windows 7 64bit
Right out of the box i noticed the cd drive wasn't working. After trying to install/reinstall drivers, and other control panel options with no avail. I realized it was a loose connector inside the tower.(it was the red twisty cable that connects to the mobo sata something...) unplugged/replugged cables and it was fine. CD drive is now working.
The machine has an intergrated sound card (sigh) I noticed the sound to be slightly choppy but just for a slight instant and it would be fine you could hardly notice. I didn't really think too much of this, I just attributed it to possibly, cheap speakers or the motherboard being a little "loose" and shaking the amplifier cords.
Come about a week later the headphone jack cut out which is located on the front top panel of the tower it stopped working. It would only work when you wold hold the headphone cord firmly in the jack. Im sure many of you have had this problem with an ipod,cd player ect.. Aside from that the sound was still working out of the speakers. I e-mailed extremepc about this and they sent me to the manufacturer to get a replacement part or just use the jack on your speakers...
Now last night I had used the comp all day with no problems aside from the headphone jack explained earlier. I rebooted the comp after running my spy bot and virus scanner that night. The virus scanner found nothing. the spy bot found some normal not so things it generally finds which i removed.
I woke up the next mourning after that reboot and found that the computer is not detecting any sound devices whatsoever speakers,headphones, SOUNDCARD. It is also not detecting any network card.
Although I think this is probably a hardware issue. When I try to do a system restore it comes up with an error saying my system isn't able to preform a system restore because its missing that resource ...in so many words.
Also when I go into the control panel it doesnt detect, sound/networking hardware after it scans.The drivers and what not worked fine the day before so i doubt its that.I couldnt even install them if i wanted to cause the computer doesnt think its there.
I really dont know where to go from here. Ive installed video cards, audio cards, but never really got involved with mobos aside from attatching things to it. My suspicion is that it probablys a poorly done build? or possibly something deleted from the "search and destroy" spy bot which I doubt because had simliar experiences in the past with no problems.
This is the basis of my problem any help would be greatly appriciated. Aside from having 1yr on parts and 5yrs free labour im not really sure what i can do here?!?!?!....I e-mailed the company and am awaiting reply...
About 15 days ago I bought a new machine from www.extreme-pc.ca with these specs ..
Asus M4A78 Plus AMD770 Chipset AM2+ | AMD3 PCI-E 2.0 CrossFireX | ATX | 1200Mhz DDR2 OC | GBLAN | 7.1 Audio | SATA2 | RAID | OC
Cooler Master 500Watt Extreme Power - Silent Power Supply (AMD/Intel) - ATX/BTX
120x120x25 mm, 2000rpm, 21dBA (exhaust)
Seagate 500 GB (7200) 32MB Cache Barracuda 7200.11 NCQ SATA2
Sapphire ATI HD4870 750Mhz Core | 1GB 3600MHz DDR5 (Quad Data Rate) PCI-E DX10 | 2 DVI | HDTV | AVIVO | HDMI - AC3 7.1 Sound
SoundMAX ADI AD1988 7.1 Channel High Definition Integrated Sound
LG W2243T-PF 22" Widescreen LCD (1920 x 1080) | 5ms | 30,000:1 | DVI | VGA | Black
On-Board 10/100/1000 Gigabit Integrated Network Card
AMD Phenom II X2 550 Black Box Edition - 3.1GHz - 6MB L3 Cache - Dual Core Processor - Socket AM3 - (45nm Regor)
2x 2048MB OCZ DDR2 PC2-8500 (1066Mhz) Dual Channel 4GB Value Series - OCZ2V10664GK
Cooler Master Scout Gaming LAN Tower With Window | No PSU - ALL BLACK
AMD Phenom II Retail CPU Cooler
LG GH22NS50 Super Multi DVD Writer | 22x DVD?RW/RAM | SATA | Black
Standard 1 Year Parts and 5 Year Labor Warranty Included Free
This machine is runnning windows 7 64bit
Right out of the box i noticed the cd drive wasn't working. After trying to install/reinstall drivers, and other control panel options with no avail. I realized it was a loose connector inside the tower.(it was the red twisty cable that connects to the mobo sata something...) unplugged/replugged cables and it was fine. CD drive is now working.
The machine has an intergrated sound card (sigh) I noticed the sound to be slightly choppy but just for a slight instant and it would be fine you could hardly notice. I didn't really think too much of this, I just attributed it to possibly, cheap speakers or the motherboard being a little "loose" and shaking the amplifier cords.
Come about a week later the headphone jack cut out which is located on the front top panel of the tower it stopped working. It would only work when you wold hold the headphone cord firmly in the jack. Im sure many of you have had this problem with an ipod,cd player ect.. Aside from that the sound was still working out of the speakers. I e-mailed extremepc about this and they sent me to the manufacturer to get a replacement part or just use the jack on your speakers...
Now last night I had used the comp all day with no problems aside from the headphone jack explained earlier. I rebooted the comp after running my spy bot and virus scanner that night. The virus scanner found nothing. the spy bot found some normal not so things it generally finds which i removed.
I woke up the next mourning after that reboot and found that the computer is not detecting any sound devices whatsoever speakers,headphones, SOUNDCARD. It is also not detecting any network card.
Although I think this is probably a hardware issue. When I try to do a system restore it comes up with an error saying my system isn't able to preform a system restore because its missing that resource ...in so many words.
Also when I go into the control panel it doesnt detect, sound/networking hardware after it scans.The drivers and what not worked fine the day before so i doubt its that.I couldnt even install them if i wanted to cause the computer doesnt think its there.
I really dont know where to go from here. Ive installed video cards, audio cards, but never really got involved with mobos aside from attatching things to it. My suspicion is that it probablys a poorly done build? or possibly something deleted from the "search and destroy" spy bot which I doubt because had simliar experiences in the past with no problems.
This is the basis of my problem any help would be greatly appriciated. Aside from having 1yr on parts and 5yrs free labour im not really sure what i can do here?!?!?!....I e-mailed the company and am awaiting reply...