Linksys wrt310Nv2 will not connect to internet

Hello
wrt310nv2 shows connected but am not able to connect to the internet. Have spent 6 hours one day and three hours the next with Bell and Linksys individually as well as in conference calls, had phone lines checked, replaced the router thinking it was defective, now Linksys tells me this new one must be uncompatible and I should buy the 410 or 600 router. Have never been able to connect to the internet thru the router.
someone suggested the bell modem/router combination - any suggestions from someone who understands this stuff?
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