msconfig set to restart in safe mode - now stuck

Archived from groups: microsoft.public.windowsxp.configuration_manage (More info?)

Gus, try tapping F8 repeatedly on Startup until you get a Menu. Select
Safe Mode with Command Prompt
Do a System Restore. Check here for more info.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;304449
"Gus Evans" <gus@gwea.com> wrote in message
news:46df01c4733d$e4347960$a501280a@phx.gbl...
> I am helping someone get rid of a virus. According to
> Symantec I got them to set MSCONFIG to restart in Safe
> Mode. Once restarted, they are asked for password. It
> doesn't accept it. (We know it's right) Can't get out of
> restart to Safe Mode. Totally stuck at this point. Any
> Ideas????
>
> Gus