msconfig set to restart in safe mode - now stuck

[Guest]

Archived from groups: microsoft.public.windowsxp.configuration_manage (More info?)

I am helping someone get rid of a virus. According to
Symantec I got them to set MSCONFIG to restart in Safe
Mode. Once restarted, they are asked for password. It
doesn't accept it. (We know it's right) Can't get out of
restart to Safe Mode. Totally stuck at this point. Any
Ideas????

Gus

 

[Guest]

Archived from groups: microsoft.public.windowsxp.configuration_manage (More info?)

Gus, try tapping F8 repeatedly on Startup until you get a Menu. Select
Safe Mode with Command Prompt
Do a System Restore. Check here for more info.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;304449
"Gus Evans" <gus@gwea.com> wrote in message
news:46df01c4733d$e4347960$a501280a@phx.gbl...
> I am helping someone get rid of a virus. According to
> Symantec I got them to set MSCONFIG to restart in Safe
> Mode. Once restarted, they are asked for password. It
> doesn't accept it. (We know it's right) Can't get out of
> restart to Safe Mode. Totally stuck at this point. Any
> Ideas????
>
> Gus