Windows xp pro problem

[3351martin]

hi all,my daughter has got a dell d620 refurbished laptop that has just stoped working. first of all the dell start up screen comes up,then says theres been a problem,apologizes,says you can start up in all the differnt modes,windows xp comes up on the screen,goes blue for a split second with some sort of text but goes off to quick then it does this whole process again.i've tried all the different f keys.because its a refurb i didn't get any sort of cd or floppy to go with it.PLEASE HELP,MANY THANKS

 

[soundguruman]

Never buy a computer without ALL the software and operating system included, on CD, DVD.
Never take a salespersons word that you "don't need" the backup software.

You need the XP installation disk.
You need to do a repair installation, the directions are posted at the top of this forum.
The repair restores the default operating system, it does not wipe your personal files or programs.

OR a computer shop will do it for you. The usual rate is $200. Might as well go for windows 7.

3. Never use free antivirus downloaded from the internet. Use a professional all in one antivirus.
4. Never install multiple mismatched security programs.