Archived from groups: alt.cellular.cingular (More info?)
I had the V600, and had calls dropping and no signal , standing in
direct line of there tower, I live in Schenectady ny, call customer
service and they told me to the store that I got it from, did that
manager talked to district manager he said give me a V551 and resign 2
year contract. With MUCH reservation I did sign again but have 30
days, to go back to the other contract and I kept the v600.
Got the 1st V551 on this past Saturday, the 26th of Feb, Sunday lost 3
calls. Talked to the manager on Monday, said call Motorola support to
check on firmware and one of his two (local techs , who do nothing but
reburn the sim card and thats it ) Motorola after 20 mins on hold said
its either your carrier or the phone is bad swap for new phone. No
problem , Call manager, tell him what was said and done. Dead
silence on the phone, than he says a new is not going to change
things. I ask than why did you tell me on Saturday to come back and
exchange the phone with in the first 30 days, if I had problems, big
sigh on his end and he says bring it back and we will give you another.
Go in last evening and the first thing the rep says is its not them
and shows me a map of all there cell towers , and this is supposed to
build my confidence how? Than she proceeds to change everything over
and explains how GSM works and that overseas, GSM is MUCH better than
here, and that the competitor (Can you here me now) there technology is
more advanced than theres. Now I have the new one, and now I call
people and get a air sound in the back ground. I have read on the
internet that Motorola's quality in building cell phones has declined,
and its just rush to market, I dont believe it. Personally I think
its the Cingular and AT&T merger that is screwing things up and that
people just dont care about QUALITY service anymore. I am honestly
contemplating trying the competitor for 15 days and call all of my
contacts on there lines and from the places that I am having trouble
and dropped calls in and see what happens. You definetly can NOT have
perfect coverage all the time and every where you are, but you sure as
heck can try. Guess I am old fashioned in the repect that I am paying
for a service and I expect it to be done correctly.
I had the V600, and had calls dropping and no signal , standing in
direct line of there tower, I live in Schenectady ny, call customer
service and they told me to the store that I got it from, did that
manager talked to district manager he said give me a V551 and resign 2
year contract. With MUCH reservation I did sign again but have 30
days, to go back to the other contract and I kept the v600.
Got the 1st V551 on this past Saturday, the 26th of Feb, Sunday lost 3
calls. Talked to the manager on Monday, said call Motorola support to
check on firmware and one of his two (local techs , who do nothing but
reburn the sim card and thats it ) Motorola after 20 mins on hold said
its either your carrier or the phone is bad swap for new phone. No
problem , Call manager, tell him what was said and done. Dead
silence on the phone, than he says a new is not going to change
things. I ask than why did you tell me on Saturday to come back and
exchange the phone with in the first 30 days, if I had problems, big
sigh on his end and he says bring it back and we will give you another.
Go in last evening and the first thing the rep says is its not them
and shows me a map of all there cell towers , and this is supposed to
build my confidence how? Than she proceeds to change everything over
and explains how GSM works and that overseas, GSM is MUCH better than
here, and that the competitor (Can you here me now) there technology is
more advanced than theres. Now I have the new one, and now I call
people and get a air sound in the back ground. I have read on the
internet that Motorola's quality in building cell phones has declined,
and its just rush to market, I dont believe it. Personally I think
its the Cingular and AT&T merger that is screwing things up and that
people just dont care about QUALITY service anymore. I am honestly
contemplating trying the competitor for 15 days and call all of my
contacts on there lines and from the places that I am having trouble
and dropped calls in and see what happens. You definetly can NOT have
perfect coverage all the time and every where you are, but you sure as
heck can try. Guess I am old fashioned in the repect that I am paying
for a service and I expect it to be done correctly.
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