Why my dell wont restart

i have a dellD620 and either after i install a program it will not restart on command, ive tried using Msconfig and uncheck boxes in the Selective startup, nothing. the only thing i havnt tried is to use the last restore point. and if i try this will this erase everything i downloaded or saved
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More about dell wont restart
  1. is it a specific program or any program?
  2. i all started about three days, i was downloading J. Downloader, and then i had to restart, which it did, then it says i should backup my files using .NET somthing but thats when it started not letting me restart my computer to finish the installation process.
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