External Hard Drive Issue

I'm getting an I/O error while connecting my seagate 500 gb harddisk on laptop which is having operating system "windows 7"...what to do pls help me...
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  1. Anamika, welcome to Tom's Hardware Forum!

    What is the error message that you are getting? If this external hard drive is new, it must be first formatted NTFS before it can be used.
  2. Pull out your hdd from original external box and put it into differnet external box. If it still the same, it is the problem of your hdd.
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