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Fix optical drive problems

Last response: in Storage
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July 13, 2011 8:20:01 PM

I have an ASUS k-52.

On boot, the system does not see the optical drive at all.
In safe mode, the computer will read the optical drive.
ASUS won't fix it because it is a software problem.

What is the best fix?
a c 415 G Storage
July 13, 2011 9:45:50 PM

Does the drive show up in the middle pane of Disk Management?

Start -> right-click "Computer" and select "Manage"
Click "Disk Management" in the left pane.
Scroll down in the middle pane if necessary to locate the drive.

If the drive appears but doesn't have a drive letter assigned to it then you may have to right-click on it and choose "Change Drive Letter and Paths...". Once it has a drive letter it should show up in Windows Explorer.
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July 20, 2011 2:49:02 PM

sminlal said:
Does the drive show up in the middle pane of Disk Management?

Start -> right-click "Computer" and select "Manage"
Click "Disk Management" in the left pane.
Scroll down in the middle pane if necessary to locate the drive.

If the drive appears but doesn't have a drive letter assigned to it then you may have to right-click on it and choose "Change Drive Letter and Paths...". Once it has a drive letter it should show up in Windows Explorer.



That was good advice, but the drive did not appear at all.
I reinstalled the entire "restore" system.
Now the drive works for most functions. One thing it still will not do: it will not write the "restore" files to a DVD.
What happens is this: When I choose the backup the OS function, the computer spends one hour preparing all the files for backup, then comes to the last segment of finalizing the disk, and then fails. THe software informs me the software had a problem and cannot complete the task.

Surprisingly, other functions are normal. :( 
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a c 415 G Storage
July 20, 2011 4:47:24 PM

I don't have any experience with running backups directly to the optical drive so I'm afraid I can't help you there...
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!