Sign in with
Sign up | Sign in
Your question

Gigabyte EX-58 Extreme 6gb installed, 4 useable And more problems!

Last response: in Motherboards
Share
March 14, 2010 12:02:27 AM

Hi all, I have a Gigabyte EX-58 Extreme with an i7 920 processor. Corsairs 750 Watt powersupply, Asus Radeon 5850 Video card, Noctua fan, and HAF 932 case. G.Skill 3x2GB F3-12800CL9T DDR 1600. I have not overclocked anything yet. I am running Windows 7 64 bit.

There are 3 white slots for the ram, and 3 blue slots for the ram.

White slots are 1, 3, and 5. Blue slots are 2, 4, and 6 I believe?

When I boot up my computer with the ram in slots 1, 3, and 5. It says in my computer 6Gb Installed, (4gb useable).

So then I tried going to Msconfig and changed the boot settings to use max memory (6gb). After I restarted, it changed the settings back to max memory as 2048... Don't know whats going on there.

So then I removed the piece of ram from slot 1. When I restarted my computer it said 4Gb installed, and said nothing about 4 useable. Uh oh...

So then I took out all other pieces of ram and left 2GB in White slot #1. The computer wouldn't start up. I tried another piece of ram in that slot, the computer would not start up. So then I removed the ram from White slot #1, and put 2GB in White slot #3... computer booted up fine.

So then I removed a fan from my Noctua since it was in the way, and put in 6GB into the Blue slots, 2, 4, and 6. The computer would not boot up.

Alright so theres my problem. I can only use 4 of the 6gb I have in the white slots, and if I put them in the blue slots the computer wont boot up at all. Is there any difference between the white and blue slots? Do the white slots have to be filled before someone can even use the blue ones?

Also, my memory is running at 1066 MHZ I believe? or is it 1033, which ever... This ram should run at 1600 mhz stock... does this motherboard not support this ram? I thought a motherboard that was 300$ would at least support a 1600 mhz ram... Who knows.

Can someone help me figure out what the problem is? When I run CPU-Z or whatever its called, it shows I have 6gb. But when I go to properties on my computer it says only 4 useable. And why wont the computer start up when I have 2gb in White slot #1? But it will start up when I have 2gb in other white slots...

Please help... I spent a fortune on this computer and its nothing but stress so far. Heres a pic.

March 14, 2010 12:13:02 AM

*edit* Forgot to mention I have the F13 Bios update. So I have the most recent Bios for this motherboard...

Someone mentioned something about bent pins? On the CPU or Motherboard? Which? Maybe I should check that out... I dont know.

But some people also said the motherboard can just be bad as a whole?

I dont know whats going on!!!!!! Is my ram incompatible? Is my motherboard just bad?? BOTH!? What should I do!?
m
0
l
Related resources
March 14, 2010 12:52:11 AM

Ugh, I'll try. is it hard to detect? Looks like its hard... plus theres thermal paste on my cpu, guess ill have to remove it?
m
0
l
March 14, 2010 12:53:25 AM

Also what if there is a bent pin or something? if I do notice it, what do i do then?
m
0
l
March 14, 2010 1:09:11 AM

Also, does my motherboard even SUPPORT 1600 MHZ Ram??? Or my ram specifically?
m
0
l
a c 177 V Motherboard
March 14, 2010 1:14:22 AM

They can (if not too badly whacked) be 'teased' back into place with a steady hand and a dental probe (local HarborFreight) or jeweler's screwdriver (any 'dollar store') - first get a look and see what's up... Seems to me someone has mentioned a citation somewhere of a 'fixit' page - I'll hunt around and see if I can locate it. And, yup, you'll have to (carefully) clean off your paste (isopropyl alcohol will do - try to get some 91% - Walgreens carries it...) - doesn't work to just leave it on & try to reinstall - always results in 'voids' (air bubbles, effectively)...
m
0
l
a c 177 V Motherboard
March 14, 2010 1:22:04 AM

Quote:
Also, does my motherboard even SUPPORT 1600 MHZ Ram??? Or my ram specifically?

Wellll - that's an 'issue' - the plain fact is no i5/i7 'officially' supports anything faster than 1333 - nor is there any real-world reason to run it faster; any method of doing so is using the BIOS and the hardware to 'cheat' on the CPU settings. My opinion on the whole thing is well known - if you 'steal from Peter to pay Paul' too long - you get a 'sore peter'!

The GB memory support list:
http://www.gigabyte-usa.com/FileList/MemorySupport/moth...
shows lots of 1600, so it should work - YMMV! (your mileage may vary) [:bilbat:2]
m
0
l
March 14, 2010 5:10:03 AM

Damn... guess I have to get some isopropyl alcohol first then... and I think the ram is running at 1033 or 1066 which ever it confuses me...

I just left my computer for about an hour, it was asleep. Came back, clicked my mouse, sounding like it was starting up and then a blue/green screen popped up quickly and it restarted... windows said it was some blue screen error and I told it to check for a fix or something and it did nothing

this whole system is starting to worry me
m
0
l
a c 210 V Motherboard
March 14, 2010 4:34:53 PM

Step 1 - Download and read the MoBo Manual.....

Page 17 says:

3 Channel--

1. 3 Channel mode cannot be enabled if only one or two DDR3 memory modules are installed.

2. When enabling 3 Channel mode with three, four or six modules, it is recommended that memory
of the same capacity, brand, speed, and chips be used.

When enabling 3 Channel mode with three memory modules, be sure to install them in the
DDR3_1, DDR3_3 and DDR3_5 sockets.

When enabling 3 Channel mode with four memory modules, be sure to install them in the
DDR3_1, DDR3_2, DDR3_3 and DDR3_5 sockets.

• If only one DDR3 memory module is installed, be sure to install it in the DDR3_1 or DDR3_3.

• When memory modules of different capacity and chips are installed, a message which
says memory is operating in Flex Memory Mode will appear during the POST. Intel® Flex
Memory Technology offers greater flexibility to upgrade by allowing different memory sizes
to be populated and remain in Dual/3 Channel mode/performance


These are the 2nd, 4th and 6th slots going from left to right.....(manual doesn't provide colors) on the "where" page but shows pink and green slots on the "how" page .... go figure :) 

If this picture is right, it would appear to be the white slots:

http://www.gigabyte.com.tw/Products/Motherboard/Product...

As for the memory speed, the X58's stock speed is 1066 based upon an BCLK of 133 and mem multiplier of 8. If you have faster memory you can:

133 BCLK x 20 CPU multiplier = 2.66 GHz
133 BCLK x 8 mem multiplier = 1066 MHz
133 BCLK x 10 mem multiplier = 1330 MHz
133 BCLK x 12 mem multiplier = 1600 MHz

160 BCLK x 20 CPU multiplier = 3.20 GHz
160 BCLK x 8 mem multiplier = 1280 MHz
160 BCLK x 10 mem multiplier = 1600 MHz

200 BCLK x 8 mem multiplier = 1600 MHz
200 BCLK x 20 CPU multiplier = 4.00 GHz
m
0
l
a c 177 V Motherboard
March 14, 2010 4:51:06 PM

Quote:
X58's stock speed is 1066

...actually, has nothing to do with the X58 (or P55, or 5520, or any IOH - that's why they're called IOH's now, instead of the older MCH designation...)

The memory controller (and the memory controller control registers) are on the CPU's, exclusively; please see the last recent comment re. memory speed on the second page here:
http://www.tomshardware.com/forum/263769-30-ex58-possib...
m
0
l
March 17, 2010 10:23:29 PM

Thanks all for the replies. Problem is NOT solved yet.

Bios says I have 4gb of ram still. They are in the slots 1,3,5 which should be correct. I updated the Bios to F13, and still is not working. Still running on 4gb of ram... (when 6 is installed)

The only thing I haven't done yet is check for a bent pin on the cpu, really? is that REALLY the problem? I have to get some alcohol before doing that I guess.
m
0
l
a c 177 V Motherboard
March 17, 2010 10:46:05 PM

Quote:
is that REALLY the problem?


Well, not absolutely and positively - just nineteen times out of twenty, or so :kaola: 
m
0
l
March 17, 2010 10:53:45 PM

I have a feeling I'm going to take a look at it, and even if there is a bent chip I'm not going to notice...
m
0
l
a c 177 V Motherboard
March 17, 2010 11:01:10 PM

Again, the Intel page in the third post has an excellent, illustrated guide - just use a flashlight and a magnifying glass, and you'll do fine!
m
0
l
March 20, 2010 7:59:29 PM

Update: Still haven't taken the CPU out to see if anything is wrong with it.

BUT!

I installed the ram in slots 3, 4, 5. (Slots 1, 3, 5, are White) (Slots 2, 4, 6 are Blue)

So I have 2 sticks in white slots, and 1 stick in the blue slot.

Shows 6 Gb of ram!!! But this is not ideal correct?

But when I have it in slots 1, 3, 5 (like it should be) it says 6 gb installed, 4 useable.

If it's a problem with a bent pin on the cpu, would this set up work?
m
0
l
March 20, 2010 8:04:42 PM

Yup, so my question is. With certain slots (2 sticks in 2 white slots) (1 stick in 1 blue slot) I get 6 gb. and it shows 6 gb in the bios too.

If there was a problem with a bent pin on the CPU, would it effect ALL ram slots or maybe only one?
m
0
l
March 20, 2010 8:54:01 PM

I took the CPU out. Jesus... the "pins" are so small. they look like little solid rectangle, not even pins? How am I suppose to be able to tell if a pin is bent.... I took a magnifying glass, it didnt help much... from the naked eye it didnt look like there was anything wrong.. not from what I could tell anyways

But I'm no expert.... I'm boggled on what to do now. 6gb of ram can be recognized in the other slots it just seems that one slot isnt working!!!

And in the picture above, isnt that an i3 or i5 cpu? I have an i7, looked like there were less "pins" on mine.. they dont even look like pins.. just square pieces of metal...
m
0
l
a c 177 V Motherboard
March 20, 2010 9:09:07 PM

They are small - that's why they're so easily damaged by any minor mishap during installatiom - probably need a stronger mag glass, and a brighter light. You should be able to discern the overall pattern, and then see where that consistency is disturbed... 'PINS' are in the sockets!
m
0
l
March 21, 2010 3:36:33 AM

pins are in the sockets? are you implying they have to be removed?
m
0
l
a c 177 V Motherboard
March 21, 2010 1:21:57 PM

No - bent ones can usually be repaired by 'teasing' them back into shape, unless too badly mangled - then, it's an RMA - be sure to put the 'cap' back on the socket, or they likely won't accept it for RMA...
m
0
l
March 22, 2010 12:53:32 AM

Three possible failures in your system:
1. the DIMM slot DDR3_1 is damaged.
2. the pin contacts in your LGA 1366 socket may have bent pins.
3. the MCH of channel 1 inside you processor may damaged.

Just send the board to RMA with your processor and memory.
m
0
l
March 22, 2010 10:22:49 AM

I just found this thread, and I'm having pretty much the exact same problem as the original poster, except I'm using an EX58-UD5 instead of the extreme. I also have 6 gigs of ram on 3 DIMMs showing as 4 gigs in BIOS, and windows 7 Professional (x64) is showing 6 gigs installed with 4 usable. CPU-Z is also showing that all 3 DIMMS are recognized. The Resource Monitor is indicating that 2051 MB of my installed memory is 'Hardware Reserved'. I've checked elsewhere and the consensus seems to be that the memory needs to be remapped, though I believe the EX58 BIOS lacks this feature. This is the only place I've heard about bent CPU pins, but I'm curious how that would relate if all of the installed hardware is detected by everything but the BIOS? Any ideas on how to proceed, other than combing the chip for bent pins? Thanks for any further advice you can offer.
m
0
l
a c 177 V Motherboard
March 22, 2010 1:58:45 PM

http://www.xtremesystems.org/forums/showthread.php?p=36...
http://www.xtremesystems.org/forums/showthread.php?p=41...
http://forums.pureoverclock.com/showthread.php?p=43286
http://www.evga.com/forums/tm.aspx?high=&m=5191&mpage=1...
http://www.techsupportforum.com/hardware-support/mother...
http://vip.asus.com/forum/view.aspx?id=2009091921022451...
http://www.tomshardware.com/forum/265066-30-gigabyte-ex... (gay babies??! Eeeeww...)
http://www.tomshardware.com/forum/266728-30-ex58-ud3r-m...
Quote:
@billbat you were right I was sure that wasn't the issue but after your post i decided to take out the cpu and take a look and sure enough that was the issue. Thanks for the help. But they looked pretty badly bent and dont have magnifying glass so i decided to RMA and start over.

http://forums.tweaktown.com/f69/ga-x58a-ud3r-can-only-s...
http://forums.tweaktown.com/f69/gigabyte-ga-ex58-ud5-38...
http://forums.tweaktown.com/f69/upgraded-gigabyte-need-...

This happens over and over, and it's always like begging... What I don't get is, if you don't enjoy working on a PC, why on earth would you attempt to build one?!? You certainly can't buy the parts cheaper than Dell (or Alien, for fast stuff...) Why does everyone seem to think that pulling the processor to look at the &^%$ pins is such a big job?

Exactly once, I have seen this fixed by going to the 'boot' tab of MSConfig, clicking 'Advanced options' and 'setting' the max memory - and that was inexplicable; every single other time: BENT PINS! And, pretty much, every single other time - four exchanges of "I was so careful", and "It can't be that", and "Do I really have to pull the CPU?", and then, sheepishly - "Oh - the pins were bent!"
m
0
l
March 22, 2010 7:32:07 PM

bilbat said:
http://www.xtremesystems.org/forums/showthread.php?p=36...
http://www.xtremesystems.org/forums/showthread.php?p=41...
http://forums.pureoverclock.com/showthread.php?p=43286
http://www.evga.com/forums/tm.aspx?high=&m=5191&mpage=1...
http://www.techsupportforum.com/hardware-support/mother...
http://vip.asus.com/forum/view.aspx?id=2009091921022451...
http://www.tomshardware.com/forum/265066-30-gigabyte-ex... (gay babies??! Eeeeww...)
http://www.tomshardware.com/forum/266728-30-ex58-ud3r-m...
Quote:
@billbat you were right I was sure that wasn't the issue but after your post i decided to take out the cpu and take a look and sure enough that was the issue. Thanks for the help. But they looked pretty badly bent and dont have magnifying glass so i decided to RMA and start over.

http://forums.tweaktown.com/f69/ga-x58a-ud3r-can-only-s...
http://forums.tweaktown.com/f69/gigabyte-ga-ex58-ud5-38...
http://forums.tweaktown.com/f69/upgraded-gigabyte-need-...

This happens over and over, and it's always like begging... What I don't get is, if you don't enjoy working on a PC, why on earth would you attempt to build one?!? You certainly can't buy the parts cheaper than Dell (or Alien, for fast stuff...) Why does everyone seem to think that pulling the processor to look at the &^%$ pins is such a big job?

Exactly once, I have seen this fixed by going to the 'boot' tab of MSConfig, clicking 'Advanced options' and 'setting' the max memory - and that was inexplicable; every single other time: BENT PINS! And, pretty much, every single other time - four exchanges of "I was so careful", and "It can't be that", and "Do I really have to pull the CPU?", and then, sheepishly - "Oh - the pins were bent!"



You're right, pulling a CPU isn't that big of a job. Consider however the cost of the i7 processor; of course a software solution is preferable to removing the chip and potentially causing further damage to it. You wonder why people ask over and over again? It's because hardware that costs nearly $300 to replace is the last thing people want to go at with pliers of any sort.

Anyways, thanks for taking the time to look up all those other forum links; it probably would have been much faster to just say "No, sorry you're out of luck," though. I get that you're tired of answering this question over and over again but, this being a tech help forum, you may want refrain from complaining when people ask for help.

Despite all of the above, you did answer my question. Thanks. It seems the original poster also had his issue resolved. I guess if anybody else ends up finding this in an archive, You're out of luck. RMA if you still have time!
m
0
l
a c 177 V Motherboard
March 23, 2010 11:10:34 AM

Pliers? Pliers! "Put down the shovel, and back away from the hole!" :pt1cable:  While I have seen, and heard of, supposedly 'shipped' sockets with bent pins, the vast majority of these problems are caused by careless installation, or improvident 'contact with' the socket before installation. There's a reason it's shipped with its little 'hat' on!
Quote:
of course a software solution is preferable to removing the chip

But, there isn't one! While todays processors are pretty darn smart, I can't write a utility to make one 'extrude' a set of pseudopods and straighten its socket pins...
Quote:
Consider however the cost of the i7 processor...and potentially causing further damage to it.

The processor is never at risk... But there is a reason that GB devotes two and a half pages to the CPU/HSF installation! And, why intel has published this:
http://www.intel.com/support/processors/sb/CS-030850.ht...
Quote:
this being a tech help forum, you may want refrain from complaining when people ask for help

It's not that, at all... I will take infinite pains to try to make technical issues plainly understandable:
http://www.tomshardware.com/forum/271631-30-motherboard...
http://www.tomshardware.com/forum/272055-30-slows-crawl...
Quote:
I get that you're tired of answering this question over and over again but...

And that's not it, either. I am working on a GB 'sticky', as we do see the same questions/problems over and over again - but those get to be the 'easy ones', 'cause we've seen 'em a million times! My complaint with this particular problem is that every single time, I point out "it's the pins", there's got to be a four or five post whining/begging/arguing [:bilbat:4] exchange before they'll look! :ouch: 

I often liken this to shooting yourself in the foot, and then complaining because you've got to change the bandage twice a week!
Quote:
I guess if anybody else ends up finding this in an archive, You're out of luck. RMA if you still have time!

This is not necessarily the case; if the pins are not too badly mangled, they can often be 'teased' back into place, using:
a jeweler's tweezer (most large hobby shops)
a jeweler's screwdriver (any dollar store)
a dental pick/tool (often found at dollar stores or hardware store counters)
or
a 'pin-vise' with a sewing needle mounted in it (a 'pin-vise' is a little thing the size and shape of a kid's crayon, that has a tiny chuck at one end, much like a drill chuck - they are used to drill ultra-fine holes in small work, and can be found, again, at any large hobby-shop or hardware store...)
...just takes a steady hand, and a bunch of patience [:bilbat]



m
0
l
March 26, 2010 5:05:20 PM

This is not solved. I did take out the CPU and looked at it, I didn't notice anything wrong with it... geez... at least not that I could TELL? Can you show me a picture of an example of a bent i7 "pin"?

the pictures you linked me really look nothing like the "pins" on the i7...
m
0
l
a c 177 V Motherboard
March 26, 2010 5:08:12 PM

They are the pins in the socket!
m
0
l
a b V Motherboard
March 26, 2010 5:17:08 PM

I can not beleive this that no one has thought to go into the bios and check the memory remapping settings If its saying 6GB installed that means atleast the motherboard sees it so it is a setting in the bios that is your problem. Now for the speed in the picture in your original post it says that its running at 799 mhz which is what its supposed to be.

DDR - Double Data Rate so 799 which is 800mhz in reality would be 800 x 2 = 1600mhz so that is right.

So go check the bios and play with the memory remapping settings.
m
0
l
a c 177 V Motherboard
March 26, 2010 5:27:09 PM

Quote:
So go check the bios and play with the memory remapping settings

There are no "memory remapping settings" in any GB X58 BIOS, at all, anywhere... The only GB boards that have any 're-map' options are the ones with on-board video, which typically allow you to set the size of your video's shared RAM...
m
0
l
a b V Motherboard
March 26, 2010 5:29:47 PM

bilbat said:
Quote:
So go check the bios and play with the memory remapping settings

There are no "memory remapping settings" in any GB X58 BIOS, at all, anywhere... The only GB boards that have any 're-map' options are the ones with on-board video, which typically allow you to set the size of your video's shared RAM...



Well I had an older Gigabyte board with that problem but i guess they changed it since then it was worth a shot if it had it. I dont think remapping is just for onboard graphics I have an ASUS board that has remapping and has no onboard graphics.
m
0
l
March 27, 2010 3:55:33 AM

bilbat said:
They are the pins in the socket!


you need to explain what you mean by pins. i took out the cpu, and looked at it where pins use to be on older cpus. all they look like are little rectangular pieces of steel... ???
m
0
l
a b V Motherboard
March 27, 2010 5:05:15 AM

Just RMA the board if they are bent I can tell you will never be able to do anything about it with your knowledge of computers.
m
0
l
March 27, 2010 5:06:55 AM

K I thought we were talking about the pins on the CPU.

Not the motherboard?

People need to be a little more clear. I might not be a computer genius, but I obviously know the difference between pins on the motherboard and pins on the cpu
m
0
l
a c 177 V Motherboard
March 27, 2010 1:15:20 PM

Intel, from "Intel® Core™ i7-800 and i5-700 Desktop Processor Series and LGA1156 Socket Thermal/Mechanical Specifications and Design Guidelines":
Quote:
2.1 Package Mechanical Specifications
The processor is packaged in a Flip-Chip Land Grid Array package that interfaces with the motherboard via the LGA1156 socket. The package consists of a processor mounted on a substrate land-carrier. An integrated heat spreader (IHS) is attached to the package substrate and core and serves as the mating surface for processor thermal solutions, such as a heatsink.

Quote:
all they look like are little rectangular pieces of steel... ???

...these are the 'lands' - from Wiktionary:
http://en.wiktionary.org/wiki/land
Quote:
Noun - Singular
land
7 - (electronics) A conducting area on a board or chip which can be used for connecting wires.


The pins in the socket act as 'spring loads' to make secure contact with the lands on the CPU - poor or no contact = 'missing memory'...
m
0
l
March 27, 2010 4:20:07 PM

I'm sorry, I realize you are trying to help, but you are absolutely terrible at explaining this stuff.

The "pins" on the intel site look nothing like anything on the processor. Show me where the pins are. Show me where to LOOK for the bent "pins". I see no "pins" except PINS on the MOTHERBOARD...

Show me an i7 920 cpu and point to where I am suppose to look for bent pins...
m
0
l
a c 177 V Motherboard
March 27, 2010 4:41:26 PM

One more try - this guy is just about to stick his finger into the pins and ruin them! [:bilbat:2]
m
0
l
March 27, 2010 4:53:43 PM

i see. not sure if mine looks like that but ill check...
m
0
l
March 27, 2010 4:54:05 PM

so its on the motherboard.. could have said that a long time ago
m
0
l
a c 177 V Motherboard
March 27, 2010 5:20:17 PM

Quote:
I obviously know the difference between pins on the motherboard and pins on the cpu

...but you obviously don't know the difference between a CPU, and a CPU socket! And, I'm pretty sure, anyone who doesn't know the difference, maybe, just maybe - shouldn't be trying to build a computer from scratch! [:bilbat:7]

Quote:
you are absolutely terrible at explaining this stuff.

I dunno - I think I have a general rep here of being able to explain extrememly technical issues in a manner simple enough to make sense to pretty much anyone:
http://www.tomshardware.com/forum/272007-30-ignore-post...

I dont know how much clearer I could get:

Post 19: 'PINS' are in the sockets!

Post 27: They are the pins in the socket!

Post 34: The pins in the socket act as 'spring loads'

I think it's time for someone else to 'take over' this one - to quote Robert Heinlein's 'Lazarus Long' in Time Enough for Love: "Never try to teach a pig to sing; it wastes your time, and pisses off the pig!!"
[:bilbat:9]
m
0
l
!