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Games crashing with ati 5870

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October 11, 2009 5:28:11 AM

Got a Gigabyte 5870 recently, and have the Sep 21'st driver from the ati download page loaded. (the 9.10 beta drivers doesn't work on my card, keeps crashing display, and gives artifact like dots all over the screen). Most of my games are crashing... :|
Call of juarez, which i finished without a single crash on my asus 3450, crashes after playing for sometime...or even if i leave it in the main menu screen.
same goes with NFS Undercover, and sometimes the Wolfenstien.
These games worked fine on the previous card....so am kinda confused, is it software (driver) related or hardware (the card itself) related issues. :|

am running windows 7 64 bit build 7100 with 8gigs of ddr2 ram and amd 6400+ processor, powered by a coolermaster extreme power duo 600.
a c 194 U Graphics card
October 11, 2009 5:51:34 AM

If this is your PSU
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
and this is your CPU
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
Then you may be encountering issues due to insufficient power, however more info is needed first, what type of crash do you get? Sound loops and then it exiting? Hard exits with no message? Hard exits with an error message about graphics drivers? Or BSODs, the hardest exit of them all?

If you have an error message try googling it and also post it in its entirety if possible.
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October 11, 2009 6:13:50 AM

this is the psu
http://www.coolermaster.com/product.php?category_id=30&...

and this is my cpu, i got the 6000+ put in, (kept confusing it with the 6400+ black i have for my wife's rig :|)
http://www.newegg.com/Product/Product.aspx?Item=N82E168...

the games just crash... as in it just freezes on the game screen for a minute and then returns back to the OS.
Sometimes shows the windows error msg where windows is trying to find a solution for the problem.
but most of the times, just gets stuck and back to windows screen.

i might also add the hardwares am running
its on a TT V9 case (not the black edition), so the psu powers up the three fans, one with the LED. I have 3 hdds, 1Xsata, 2Xide. Have one dvd rw, one fax/modem card (i have tried without this card on, but the games still crash). and have 2X12inch cold cathodes.

I use a logitech g15 and a razor mouse.
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October 11, 2009 9:09:00 AM

I had a similar issue when I had a bad PSU. Check your RAM using memtest and see if that is also an issue. Check the memory and get back to us so we can further help you.
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October 11, 2009 9:30:15 AM

i had 2X2gigs of ddr2 800 ram (kingston) before, and bought another 2X2gigs of ddr2 800 ram (kingston) along with the card. so its kinda brand new memory though.

anyways...testing the ram with memtest now...gonna post back in a while.
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October 11, 2009 9:32:30 AM

Make sure you load up all 8GBs of RAM at the same time and let it loop for at least 300% percent on all space.
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October 11, 2009 11:28:58 AM

Quote:
That psu is a 500w sold as a 600w. It only has 2- 18a rails. For comparison, my OCZ Fatality 550w has 2- 25a rails.

I've used those psu's and they are very decent, but your probably waaaay underpowered.


if thats true, then thats *** marketing strategy by that company, and i think people can sue them for false/misleading advertisements.

so you reckon, it gives out enough power to use the pc normally (surf, watch movies, etc) but not game?
i ran some 3d mark 06 bench mark though...not the game and the demo...and they ran fine. the game and the demo benchmarking crashed for some error though midway.

crysis crashes as soon as i start loading it.

am running the memtest on the config...44%done with no errors found so far.
now if only i can manage someone to lend me their psu for a while so that i know its my psu which needs a replacement. Don't wanna end up spending au$260 and then still have game crashes...
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a c 84 U Graphics card
October 11, 2009 12:23:08 PM

hmm have you tried the drivers that came with the card? build 8.66 or something like that...

if it was psu related, I'd think it would reboot the whole rig, not just crash to desktop. And with faulty memory you usually get freezes with sound looping (and possible corrupted graphics) and only hard reset will get you moving again...
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October 11, 2009 12:42:37 PM

went through the memtest. no probs with it at all.
nope, dont have sound loops, and no reboots, just crash to windows desktop.
i did read somewhere that if the PSU isn't supplying enough power the games do crash to windows...

i think its giving enough power to run it idle (at lower clocks), but when its gaming (running on higher clocks) it lacks the power for it, hence forcefully crashes the game.
dont know if am right though :|
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Anonymous
a b U Graphics card
October 11, 2009 1:37:40 PM

cm 600w Extreme power is more then enough for 5870, it has about 70% efficiency... i saw people run it with cheaper 550w ps
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October 11, 2009 2:29:04 PM

Quote:
cm 600w Extreme power is more then enough for 5870, it has about 70% efficiency... i saw people run it with cheaper 550w ps


then what do you think could be the problem?
am installing vista 64bit now again, lets see if that changes anything.
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a c 194 U Graphics card
October 11, 2009 3:05:34 PM

If you want to see if it is a power draw issue, run Prime 95 on the CPU to force it to draw max power, and furmark on the 5870 to get it to draw max power, if that causes an error then its a PSU issue, and since yours is an older model it wont be able to output what it once could anyway.

A 650TX from corsair is very good and will run any single card out there so you wont need to upgrade your PSU for a few years, and its only $10 more than the 550VX after MIR. A PSU is like a case, get a nice one that you can use for a few builds and it will cost you less in the long run.
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
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Anonymous
a b U Graphics card
October 11, 2009 3:05:37 PM

maybe your graphic card dont get all power from the PSU
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a b U Graphics card
October 11, 2009 3:38:26 PM

I just want to know why you would pair a 5870 with a AMD 6000 lol ???

And yes, it does sound like PS issues. Go buy a Zalman 600W or a Rosewill 650
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October 11, 2009 3:45:11 PM

5870 with amd 6000 is like core i7 975 with quad 5870, which is uber bottleneck ffs. i mean up cpu to a P2940 or something.
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Anonymous
a b U Graphics card
October 11, 2009 3:50:08 PM

whats wrong with a core i7 975 you cant find any better than this proc
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October 11, 2009 4:13:23 PM

Annisman said:
I just want to know why you would pair a 5870 with a AMD 6000 lol ???

And yes, it does sound like PS issues. Go buy a Zalman 600W or a Rosewill 650


some people work towards getting their stuffs...step by step....if they can't afford to pay up all for a new system straight away.

i intended to upgrade to an intel and add another 5870 when the price for 5870 drops. Besides, i had a 3450 all this while, so whatever 'bottleneck' am getting is perfectly fine with me.
as i had said earlier in my posts...if it runs games at 1920X1080 at decent playable fps (it gives me 40-70 fps with all settings on and high at the games i play), i will be pleased.

just installed vista 64 to check if its anything to do with driver compatibility issue.
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a b U Graphics card
October 11, 2009 4:27:01 PM

Don't bother with an intel just get a phenom II.
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October 11, 2009 4:32:05 PM

ohkaye...heres the update.
just finished installing graphics driver from the gigabyte disc, and loaded call of juarez at 1920X1080, all settings max with 100mhz max refresh rate...and the game's running fine.
gonna instal and try warhead and the other games now.
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October 11, 2009 4:37:21 PM

Quote:
whats wrong with a core i7 975 you cant find any better than this proc


that was my whole point that he ahs severe bottleneck ^^
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a c 84 U Graphics card
October 11, 2009 4:52:23 PM

good to hear you got it working (in vista at least :) )
looks like it is software problem after all
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October 11, 2009 5:43:17 PM

hmm yeah...was weird. so it had some driver issue with windows 7 then i assume.
just finished playing the first 2 stages of warhead without AA at 1920X1080, running perfect, with the card at 60C at peak.
gonna keep trying the rest of the games....

but since it is a dx11 card, it should have run fine with win7....like the rest of the people with 5870 does. :|
am thinking of getting it RMA d, just to clear doubts.
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a c 226 U Graphics card
October 11, 2009 7:00:12 PM

Welcome to the "bleeding edge" :)  .

Since the 1980's, the IT mantra regarding MS OS's was "Anything before SP3 is a beta". Here you have basically a new OS in Windows 7 (tho many consider it as Vista SP3) as well as new hardware and drivers. Over the next few months, we will see hardware revisions to the 5870 as well as driver revisions each making the previous version appear a like it was "not quite ready for prime time".

As the guy who has to fix this stuff and get it working both at home and in the office, I'm always the guy preaching "wait for this generation of [insert whatever here] to mature a bit". Unfortunately, at the office my opinion counts for a lot more than at home w/ the kids :) 
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October 11, 2009 8:09:25 PM

Quote:
whats wrong with a core i7 975 you cant find any better than this proc


He didn't say anything bad about an i7 975, he just made a statement.

On a side not: I have Win 7 Pro through MSDN and I dual boot between that and Vista and so far I'm using Vista until the drivers for the OS mature a little. Also, some issues with it bother me. Every time I try to create a shortcut to a folder, Windows Explorer takes a nose dive and needs to be restarted. Never have that simple issue happen on Vista.
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October 12, 2009 2:02:26 AM

Did you find any issues with the RAM? If that's not the issue, I'd try running Prime 95 with small FFTs and Furmark to load the major components to see if the PSU can supply enough power without crashing.
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October 12, 2009 9:39:34 AM

went through memtest, had no issues with ram. furmark and prime ran fine as well. card went upto 81C on burning stability test for benchmark..but no crashes.
so vista is working fine....windows 7 has trouble with it. drivers maybe?
so far have played call of juarez, dark sector, crysis, anno and no crashes to desktop yet.
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a c 84 U Graphics card
October 12, 2009 10:31:41 AM

well, you tried to run brand new hardware with 'beta' drivers on an unreleased OS.... give it some time :p 
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October 12, 2009 10:38:00 AM

Quote:
Well those people are idiots apparently, doesn't mean the OP should be a idiot too. 2-18a rails is pretty weak for a 600w psu. Actually its pretty weak for a 500w psu.

A 600w psu 2-18a rails is more than enough for the HD5870… I have a 620W 3-18a rails with GTX295 OC & i7 920 3.8OC for more than 9 months with no problems…

In fact a good quality psu 450W can run one HD5870 just fine.
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October 12, 2009 12:24:37 PM

Kari said:
well, you tried to run brand new hardware with 'beta' drivers on an unreleased OS.... give it some time :p 


i tried installing this driver on win7
http://support.amd.com/us/kbarticles/Pages/ATIRadeonHD5...
so its not a beta driver though.

Moreover, allmost everyone I know is using their 5870 in win7 64bit without any problem :|

I still am a bit stumped though...yes it was something related to the drivers and win7, but if thats the case, why don't anybody else have that same problem (since they all use the same driver.)? That indicates some problem with either my version of win7 or my card maybe?
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October 12, 2009 8:44:10 PM

kk heres the new update.

i usually run my CPU with 10% overclock by the bios overclock profiles.
making the cpu 3.4ghz instead of 3ghz.

I noticed that if i turn that OC on, i cant even boot into vista, it gets stuck on loading screen. I upped the vcore a bit, which solved the freezing problem, but again the games kept crashing in vista as well with the OC on.
If I turn my OC off, and run the cpu on default clocks, the games run perfect.

I remember to have always put the 10% OC profile on while i was using WIN7, so thats why the games were crashing in win7 as well.

I could however play those same games without a crash, with 10%OC on with my ATI 3450 card.

What could be the cause of this?

My motherboard is: Asus M3A78-EM
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October 15, 2009 10:24:10 PM

I have a similar problem:

Setup: Win7 64 Build 7600, Intel i7 870, Gigabyte 1156 Board, Sapphire ATI 5870, 8G RAM, 800 PSU, Intel SSD Boot Drive - no power issues

If I boot, open explorer, outlook, close and then start Supreme Commander/Forged Alliance, the game starts up but then the screen goes black and then just pieces of the game and sometimes the desktop appear. ALT-CTRL-DEL can take 2 mins to bring up the window to get to task manager but the mouse moves every 10 seconds in jerks. I am forced to power cycle.

If I boot, and go directly to the game, I generally don't have issues and everything is fine.

So maybe it is that Explorer 8 is running 32 bit? I do not have a power issue. Maybe a driver issue.
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a c 84 U Graphics card
October 15, 2009 11:40:27 PM

@siddism
did you ever really tested the OC for stability??? Those bios auto profiles can be pretty darn unstable... and if your gpu is too 'slow' then the cpu wont be working at full tilt, and now the 5870 is efectively putting more strain on the cpu as well.

download prime95 to put some decent load on the cpu, remember to enable the error handling thingie...

it might be the psu too, but test the oc before you rush out buying stuff that isn't needed
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October 18, 2009 12:52:19 AM

i had checked stability by running both prime95 as well as OCCT.
They ran perfectly fine.
I even OCed the entire thing manually.... was perfect. To test it out more, i put back my 3450, and the OC ran fine @3.4Ghz.

Was quite apparent that the CPU was not getting enough juice (power) and hence crashing. I tried out a fresh batch of OC modes with the 5870 plugged in, and got 3.21Ghz stable with the 5870 at native vcore volts. So yeah...things are all fine now. :) 

*Note to myself* Do extensive research on MB's OC capabilities when purchasing one next time.

Thanks guys for the help.
Yeah Kari, didn't buy anything yet, but a good VGA cooler is sitting on top of the list :) 

@markabee, does your game crash with any error msg at all? or sound played in loop?
somehow i feel its a driver issue. Did you try out the new ati drivers? Am currently using the beta 9.11 drivers at its working smooth.
http://download2-developer.amd.com/a...vista-win7.zip


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October 19, 2009 1:14:32 AM



@markabee, does your game crash with any error msg at all? or sound played in loop?
somehow i feel its a driver issue. Did you try out the new ati drivers? Am currently using the beta 9.11 drivers at its working smooth.
http://download2-developer.amd.com/a...vista-win7.zip[/quotemsg]


No error message. Hmm, haven't noticed about the sound. You know how a computer feels when AntiVirus or indexing runs and everything slows way down - like that where the mouse moves 1 inch in jerks every 20-30 seconds. Plus the blotchy screen. When I do get Task Manager to run, CPU usage is low.

Using 8.66 Drivers 9/10/09. Maybe I will try the beta drivers. Thanks.
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October 19, 2009 2:03:34 AM

markabee said:
@markabee, does your game crash with any error msg at all? or sound played in loop?
somehow i feel its a driver issue. Did you try out the new ati drivers? Am currently using the beta 9.11 drivers at its working smooth.
http://download2-developer.amd.com/a...vista-win7.zip



No error message. Hmm, haven't noticed about the sound. You know how a computer feels when AntiVirus or indexing runs and everything slows way down - like that where the mouse moves 1 inch in jerks every 20-30 seconds. Plus the blotchy screen. When I do get Task Manager to run, CPU usage is low.

Using 8.66 Drivers 9/10/09. Maybe I will try the beta drivers. Thanks.[/quotemsg]

Download OCCT.
http://downloads.guru3d.com/OCCT-%28OverClock-Checking-...

Download GPU-Z
http://www.techpowerup.com/downloads/SysInfo/GPU-Z/

Download Core Temp
http://www.alcpu.com/CoreTemp/

Close all unwanted running apps, run GPU-Z to monitor GPU temperature. Enable both the logging and refreshing screen while GPUZ in background options.
Run Core Temp to monitor Cpu temp.
Dont have to run it fullscreen.
Run OCCT, choose PSU test, choose custom for 10mins. (the test starts 1min after you hit Run)
run it. keep looking at GPU's temperature via GPUZ and CPU's temperature via Core Temp.
Press ESC button to cancel OCCT test if you notice gpu temp>80C or CPU temp>70C. (or hit the power button on the tower if needed)

While running the OCCT, see if you can move around your mouse normally. After the test is complete (or canceled) check for highest GPU loads, CPU temps, GPU temps.

Next try running it after you start/close Explorer/Outlook etc.

Let us know how it went.

Btw, OCCT shells out a hell lot of stress on your system, so remember to cancel test or hit reboot if you see those temps near the marks I said.
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October 19, 2009 2:51:20 AM

siddsm said:
No error message. Hmm, haven't noticed about the sound. You know how a computer feels when AntiVirus or indexing runs and everything slows way down - like that where the mouse moves 1 inch in jerks every 20-30 seconds. Plus the blotchy screen. When I do get Task Manager to run, CPU usage is low.

Using 8.66 Drivers 9/10/09. Maybe I will try the beta drivers. Thanks.


Download OCCT.
http://downloads.guru3d.com/OCCT-%28OverClock-Checking-...

Download GPU-Z
http://www.techpowerup.com/downloads/SysInfo/GPU-Z/

Download Core Temp
http://www.alcpu.com/CoreTemp/

Close all unwanted running apps, run GPU-Z to monitor GPU temperature. Enable both the logging and refreshing screen while GPUZ in background options.
Run Core Temp to monitor Cpu temp.
Dont have to run it fullscreen.
Run OCCT, choose PSU test, choose custom for 10mins. (the test starts 1min after you hit Run)
run it. keep looking at GPU's temperature via GPUZ and CPU's temperature via Core Temp.
Press ESC button to cancel OCCT test if you notice gpu temp>80C or CPU temp>70C. (or hit the power button on the tower if needed)

While running the OCCT, see if you can move around your mouse normally. After the test is complete (or canceled) check for highest GPU loads, CPU temps, GPU temps.

Next try running it after you start/close Explorer/Outlook etc.

Let us know how it went.

Btw, OCCT shells out a hell lot of stress on your system, so remember to cancel test or hit reboot if you see those temps near the marks I said.[/quotemsg]

Well, I don't think that is the issue. This happens when I start up the game not after it has been running. So, the GPU is just getting standard Windows IE types of load. For instance, right now it is at 35C. I also have a large ThermalTake cooler on the CPU as well. Everything is running stock. I think it is a driver issue.
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October 19, 2009 2:57:03 AM

yeah it freezes out if you have been running other apps in windows.
just load those tests up, want to eliminate doubts of any hardware trouble.

if you are sure about it being a software problem, have you tried a fresh OSRI?
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October 19, 2009 3:04:13 AM

Well, another item is that I can reboot and then start the game directly and it runs fine at 1900x1200 for hours. So it is only when I have been doing other things and then decide to run the game. I can quit the game and do other programs. Just not do other programs and play the game. So my workaround is to reboot and then play directly.

What is OSRI?

Just FYI, this was a clean install of Win7/Build 7600 onto a reformatted Intel SSD.
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October 19, 2009 4:10:53 AM

Quote:
Just FYI, this was a clean install of Win7/Build 7600 onto a reformatted Intel SSD.

that works. (OSRI: OS Re-Install)

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Anonymous
a b U Graphics card
October 19, 2009 8:56:09 PM

Hi all,

I am having the same issue, Windows 7RTM 64bit and constant computer crashes and graphics driver crashes. Tried using the latest drivers and older ones with no joy.

The ATi 5870 is installed in a system with an i7-920, Asus PT6 Deluxe V2 mobo, 6GB Corsair 1600 RAM, 850W Be Silent Dark Power PSU, and no overclocking.

I have reinstalled Windows 7 a couple of times and have the same issues - can't run Prime as it crashes out in a couple of seconds - 3D mark runs for about 10 minutes but the graphics slowly get worse until the PC reboots itself.

Any help will be greatly appreciated.
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October 25, 2009 3:11:35 AM

Quote:
Hi all,

I am having the same issue, Windows 7RTM 64bit and constant computer crashes and graphics driver crashes. Tried using the latest drivers and older ones with no joy.

The ATi 5870 is installed in a system with an i7-920, Asus PT6 Deluxe V2 mobo, 6GB Corsair 1600 RAM, 850W Be Silent Dark Power PSU, and no overclocking.

I have reinstalled Windows 7 a couple of times and have the same issues - can't run Prime as it crashes out in a couple of seconds - 3D mark runs for about 10 minutes but the graphics slowly get worse until the PC reboots itself.

Any help will be greatly appreciated.



just crashes back to desktop? which vendor's 5870 is it? any BSOD? any error msg? tried the driver which comes along with the card cd?
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a b U Graphics card
October 25, 2009 3:39:00 AM

If Prime crashes, that is CPU/Memory or power. Have you tried memtest?
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