Usb device not recognised

[skybleu32]

Hello,

I am using Vista on my pc and I am trying to access my old Maxtor 320gb external hard drive. It was working like 2 months ago. just recently i tried to access it to transfer some files - i get the message of - usb device not recognised - one of the usb devices attached to this computer malfunctinoed and Windows does not recognise it.
anyone can advise?

 

[John_VanKirk]

Hello, & Welcome to Tom's Hardware!

Go to the Device manager, and see if the USB removable drive is listed there.
Then go to Disk Management, and in the lower graphical section, please list what it says under the DriveStatus column and VolumeStatus column. Also what is the color band above the VolumeStatus area for this drive?

Better yet, please post an image of Disk Management for us to review. Can use Photobucket, or Imageshack, or other site. That's the fastest and most accurate way to make progress.

 

[skybleu32]

Hi

I tried Device Manager, no USB removable drive listed there.

And for Disk Management nothing is shown there as well.

 

[John_VanKirk]

Hi

I tried Device Manager, no USB removable drive listed there.

And for Disk Management nothing is shown there as well.

For completeness, check in the BIOS to see if it is recognized.
Then with the computer off, unplug and replug the USB cable and try a different USB port on the desktop to see if that works.

 

[John_VanKirk]

Hi

I tried Device Manager, no USB removable drive listed there.

And for Disk Management nothing is shown there as well.

For completeness, check the BIOS to see if this drive is recognized

Then with the computer off, try a different USB cable, and try a different port on your desktop, to see if that makes a difference.