Kernel Mode Not Working?

[schoff]

I recently downloaded ATITools, and when I launched the program I get the warning: "Kernel Mode Driver does not seem to be running". I'm not sure what the problem is or if there is a problem, but I was wondering if someone can tell me a way I can find out if my Kernel is indeed broken.

Thank you.

 

[Shadow703793]

Check to make sure you have the correct drivers installed for your card. List specs.

 

[schoff]

I thought I had the correct drivers. This happened again when I tried to run the AMD GPU tool. Here are the specs for my card/driver, If you need anything else please let me know. I have been looking elsewhere for answers, but have not come across any.

Card name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9440)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_E114174B&REV_00
Display Memory: 2809 MB
Dedicated Memory: 1018 MB
Shared Memory: 1791 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Acer X203H
Monitor Model: Acer X203H
Monitor Id: ACR0075
Native Mode: 1600 x 900(p) (59.978Hz)
Output Type: HD15
Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0010.0678 (English)
Driver Version: 8.632.1.2000
DDI Version: 10.1
Driver Model: WDDM 1.1

**EDIT - added the rest of comp specs for convenience.

Time of this report: 9/29/2009, 16:14:26
Machine name: SCHOFF-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7100) (7100.winmain_win7rc.090421-1700)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-MA790X-UD4P
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Phenom(tm) II X3 720 Processor (3 CPUs), ~2.8GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 1435MB used, 6751MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7100.0000 32bit Unicode

 

[schoff]

Also, does this kernel mode problem have an effect on the efficiency of my computer / gpu? Why can these programs not run properly without kernel mode working?

Also, why can I not find a simple way to fix this problem? Is something hardware related faulty? Kernel mode is run through the OS or processor?

 

[Shadow703793]

You need Cat 9.9: http://game.amd.com/us-en/drivers_catalyst.aspx?p=vista64/common-vista64

 

[schoff]

I swore I had downloaded that package already, but I went ahead and uninstalled/reinstalled the catalyst software and the same problem persists; "Could not load kernel driver" then "error loading the device driver".

Where can I see what version my driver is? Which line is it in the dxdiag that I posted? Here is the new dxdiag (after uninstall/reinstall)
------------------
System Information
------------------
Time of this report: 9/29/2009, 17:24:49
Machine name: SCHOFF-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7100) (7100.winmain_win7rc.090421-1700)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-MA790X-UD4P
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Phenom(tm) II X3 720 Processor (3 CPUs), ~2.8GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 1554MB used, 6632MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7100.0000 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9440)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_E114174B&REV_00
Display Memory: 2809 MB
Dedicated Memory: 1018 MB
Shared Memory: 1791 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Acer X203H
Monitor Model: Acer X203H
Monitor Id: ACR0075
Native Mode: 1600 x 900(p) (59.978Hz)
Output Type: HD15
Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0010.0697 (English)
Driver Version: 8.650.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/13/2009 21:49:38, 4629504 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-D700-11CF-4276-1EC1A1C2C535}
Vendor ID: 0x1002
Device ID: 0x9440
SubSys ID: 0xE114174B
Revision ID: 0x0000
Driver Strong Name: oem11.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R7X:8.650.0.0ci\ven_1002&dev_9440
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C

 

[Shadow703793]

Ok do this:
*****get rid of DX11. It's a tech preview and not meant to be used yet unless you are a dev. Get DX9/10. I think this was your problem in the first place.****

1. DL the Cat 9.9.

2. Un install the current graphics drivers.

3. Re boot and run this: http://downloads.guru3d.com/Guru3D---Driver-Sweeper-%28Setup%29_d1655.html
(Note: Boot in to SafeMode and run for best performance)

4. Install the new Cat 9.9 and DX10/9.