I have the same problem, no picture on my screen, HP should back their product up, this is a manufacture defect. people spend the extra money to get an HP thinking that it is a better computer when in reality it is not!! these problems should be covered by HP, so HP should step up and fix them before they ruin their name. I am talking with a manager tomorrow about my laptop. If they do not agree to fix it for free I will never buy an HP as long as I live. and I will make sure that no one I know ever buys one either, Yah they are saving themselves money right now, but doing themselves alot of damage for the future. soon no one will buy HP!