Hello all,
I am relatively new to building computers, and I have just recently received all the parts for my first build. Everything appeared to be in order, except my AMD Phenom II x6 CPU had odd brown smudges and "drip" looking marks on it. I called into AMD to ask about this, and they asked if I had bought it used. I bought it brand new! I was told it is a sign the CPU had been tampered with, and upon their recommendation, I RMA'd it. Today another CPU arrives with the EXACT same issue. Is this normal?!
As previously stated, I'm new to this, but everyone I've asked says the cpu should be pristine if bought new. I've already RMAd once, and am getting frustrated with Newegg and AMD. It's gotten to the point I'm debating just using a dirty cpu to finally get my build under way, but I am very displeased.
An image of the first CPU:
http://img.photobucket.com/albums/v453/Nite/CPU/CPU_smudges.jpg (my apologies, the image is huge and you may have to zoom out a bit)
The one I just received has the exact same issue. Is this normal for a brand new, out of the factory never-been-touched or used cpu? Should I be on the phone demanding they overnight me a proper, clean cpu? :/
I am relatively new to building computers, and I have just recently received all the parts for my first build. Everything appeared to be in order, except my AMD Phenom II x6 CPU had odd brown smudges and "drip" looking marks on it. I called into AMD to ask about this, and they asked if I had bought it used. I bought it brand new! I was told it is a sign the CPU had been tampered with, and upon their recommendation, I RMA'd it. Today another CPU arrives with the EXACT same issue. Is this normal?!
As previously stated, I'm new to this, but everyone I've asked says the cpu should be pristine if bought new. I've already RMAd once, and am getting frustrated with Newegg and AMD. It's gotten to the point I'm debating just using a dirty cpu to finally get my build under way, but I am very displeased.
An image of the first CPU:
http://img.photobucket.com/albums/v453/Nite/CPU/CPU_smudges.jpg (my apologies, the image is huge and you may have to zoom out a bit)
The one I just received has the exact same issue. Is this normal for a brand new, out of the factory never-been-touched or used cpu? Should I be on the phone demanding they overnight me a proper, clean cpu? :/