Archived from groups: microsoft.public.windowsxp.configuration_manage (
More info?)
Well, I am not using SMS, but I guess the connection type is the same.
Thanks for the help. I will give it a try.
"Reginald Tan" wrote:
> . FROM:
>
http://www.microsoft.com/technet/prodtechnol/sms/sms2003/techfaq/tfaq08.mspx
>
> Why is my connection failing when I try to use Remote Tools or Remote
> Assistance on my client computers running Windows XP SP2 Beta? (Updated
> March 31, 2004)
> A. Remote assistance sessions initiated from the SMS Administrator
> console to a computer running Windows XP SP 2 will fail, although remote
> assistance sessions requested by the Windows XP client will succeed. To
> enable Remote Assistance to be initiated from the SMS Administrator console,
> add both the custom program helpsvc.exe and the custom port TCP 135 to the
> list of permitted programs and services in Windows Firewall on the Windows
> XP client. Also, Windows Firewall must be configured to permit Remote
> Assistance and Remote Desktop. If a user initiates a request for Remote
> Assistance from that computer, Windows Firewall will automatically be
> configured to permit Remote Assistance and Remote Desktop.
>
> SMS clients running Windows XP SP2 cannot be remotely managed by using
> SMS Remote Tools because of the secure default Windows Firewall
> configuration on the client. The recommended best practice is to use Remote
> Assistance instead of Remote Tools on client computers that support it. To
> enable SMS Remote Tools, add the following port for each necessary remote
> tool:
>
> Port Function
> TCP port 2701
> Allows general contact, reboot, and ping
>
> TCP port 2702
> Remote Control
>
> TCP port 2703
> Chat
>
> TCP port 2704
> File Transfer
>
>
> For more information about ports used by SMS remote control, see
> article 256884 in the Microsoft Knowledge Base
>
> For information about how to configure Windows Firewall on Windows XP
> SP 2, search for "Windows Firewall" in Help and Support Center.
>
>
> "sphbecker" <sphbecker@discussions.microsoft.com> wrote in message
> news:46181CCF-BE4D-42AF-9410-DA57F0F43F26@microsoft.com...
> >I have begun testing SP2 on my network and ran across a little problem. I
> > have found that I am unable to "Office Remote Assistance" to computers
> > after
> > then have been updated with SP2; the error I get is "The remote server
> > machine does not exist or is unavailable." I am able to setup a session
> > if
> > the SP2 computer "requests" remote assistance, but not when it is offered
> > remote assistance.
> >
> > It works on SP1 computers, so I know the Remote Assistance settings are
> > right. My firewall policy allows the Remote Desktop Exception.
> >
> > Any ideas?
>
>
>
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