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BSOD when trying to install Windows XP on freshly formatted hard drive

Last response: in Windows XP
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March 30, 2012 12:21:26 AM

I'm trying to fix my sister's computer and have tried many things. Not sure what is going on. This is what I've tried so far along with the problem she was originally having.

Problem she reported to me

She said when the computer would go to sleep (after the screen saver was on for a while) and she would try to "wake it up" by moving the mouse or pressing a key on the keyboard she would never see anything on the screen...just a black screen. Then she would hear clicking. Her only option would be to force the computer to shut down by holding the power button down for a few seconds. If she would power it back on after this, it would display a BSOD. Not sure what the code was. She would then power it down again and power it back on and usually it would boot to Windows. Once up and running in Windows XP however it would be incredibly slow. She also reported that she would hear a very loud clicking sometimes and would just have to force it off.

Things I tried

1) I updated everything via Windows Update.
2) Updated and ran a full system scan using AVG Free. (no viruses found)
3) Updated and ran a full scan with Search and Destroy. (no spyware found)
4) Ran CC Cleaner
5) Still noticed issues with slowness but never received a BSOD after all of this. Due to the slowness I decided to try a Repair Installation by booting from the Windows XP disk.
6) When I tried this I received my first BSOD. 0x0000007 was the error code.
7) Then downloaded Ultimate Boot CD and ran a MemTest (memory passed fine...no errors after 14+ passes), and rand a Hardware Diagnostic (no hard drive errors)
8) Decided to just format the hard drive and reinstall Windows XP. Hard drive formatted fine.
9) As soon as it reached the point it was copying system files to the hard drive I got a BSOD. error 0x00000024 this time.

That's all I've tried up to this point. It's a Dell Dimension 4600c (the tiny form factor computers from 2003). My only guess now is that it could be the motherboard, cables, power supply or something else maybe. The MS BSOD error codes from my experience are nearly useless.

Do you have any suggestions? I thought about trying one more hard drive if I can find a spare to just see if I can install Windows on it. The clicking she was reporting seems to be a hard drive going out but I haven't heard it do that once since I've had it in my home office. The thing is so old though I'm not sure it's worth buying any parts unless I know exactly what the issue is.

Any advice is greatly appreciated. Thanks!

Best solution

March 30, 2012 4:19:48 AM

esbowman said:
I'm trying to fix my sister's computer and have tried many things. Not sure what is going on. This is what I've tried so far along with the problem she was originally having.

Problem she reported to me

She said when the computer would go to sleep (after the screen saver was on for a while) and she would try to "wake it up" by moving the mouse or pressing a key on the keyboard she would never see anything on the screen...just a black screen. Then she would hear clicking. Her only option would be to force the computer to shut down by holding the power button down for a few seconds. If she would power it back on after this, it would display a BSOD. Not sure what the code was. She would then power it down again and power it back on and usually it would boot to Windows. Once up and running in Windows XP however it would be incredibly slow. She also reported that she would hear a very loud clicking sometimes and would just have to force it off.

Things I tried

1) I updated everything via Windows Update.
2) Updated and ran a full system scan using AVG Free. (no viruses found)
3) Updated and ran a full scan with Search and Destroy. (no spyware found)
4) Ran CC Cleaner
5) Still noticed issues with slowness but never received a BSOD after all of this. Due to the slowness I decided to try a Repair Installation by booting from the Windows XP disk.
6) When I tried this I received my first BSOD. 0x0000007 was the error code.
7) Then downloaded Ultimate Boot CD and ran a MemTest (memory passed fine...no errors after 14+ passes), and rand a Hardware Diagnostic (no hard drive errors)
8) Decided to just format the hard drive and reinstall Windows XP. Hard drive formatted fine.
9) As soon as it reached the point it was copying system files to the hard drive I got a BSOD. error 0x00000024 this time.

That's all I've tried up to this point. It's a Dell Dimension 4600c (the tiny form factor computers from 2003). My only guess now is that it could be the motherboard, cables, power supply or something else maybe. The MS BSOD error codes from my experience are nearly useless.

Do you have any suggestions? I thought about trying one more hard drive if I can find a spare to just see if I can install Windows on it. The clicking she was reporting seems to be a hard drive going out but I haven't heard it do that once since I've had it in my home office. The thing is so old though I'm not sure it's worth buying any parts unless I know exactly what the issue is.

Any advice is greatly appreciated. Thanks!

From what I know, your last stop code during an XP install points to the HD as the problem. Would have suggested F12 to run the DELL 32 bit Diagnostics, but since format, the DELL recovery partition is probably gone, unless you want to run some partition recovery utility to try to recover it. You might want to replace the HD data cable, but I agree with you, the system is too old to venture too far where price is a concern.
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March 30, 2012 4:36:47 AM

You are correct. In the meantime (waiting for an answer) I ran a HDD utility on the Ultimate Boot CD and the HD finally failed. Now I have a whole new problem.

She did not give me the Dell OS install disc and the only copy of Windows Xp I have is for a Dell XPS system. I can now not find a way to format the new hard drive to NTFS. I only have Macs here at my house and do not have Bootcamp installed yet. I tried to use the WIndows install disc that I have for the XPS but I'm getting a weird USB driver issue because it's loading incompatible drivers when I run the Windows setup.

I tried to use a utility on the Ultimate Boot CD to format this to NTFS and I couldn't find one that would work. Is there a bootable CD I can download and burn on my Mac to allow me to format the new Hard drive? I guess I need Dos and the "format C:" command or something.
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March 30, 2012 4:37:01 AM

Best answer selected by esbowman.
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March 30, 2012 5:17:33 AM

esbowman said:
You are correct. In the meantime (waiting for an answer) I ran a HDD utility on the Ultimate Boot CD and the HD finally failed. Now I have a whole new problem.

She did not give me the Dell OS install disc and the only copy of Windows Xp I have is for a Dell XPS system. I can now not find a way to format the new hard drive to NTFS. I only have Macs here at my house and do not have Bootcamp installed yet. I tried to use the WIndows install disc that I have for the XPS but I'm getting a weird USB driver issue because it's loading incompatible drivers when I run the Windows setup.

I tried to use a utility on the Ultimate Boot CD to format this to NTFS and I couldn't find one that would work. Is there a bootable CD I can download and burn on my Mac to allow me to format the new Hard drive? I guess I need Dos and the "format C:" command or something.

This may do it - NTFS for MAC OSX
http://www.macupdate.com/app/mac/26288/ntfs-for-mac-os-...
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April 1, 2012 7:43:06 AM

esbowman said:
You are correct. In the meantime (waiting for an answer) I ran a HDD utility on the Ultimate Boot CD and the HD finally failed. Now I have a whole new problem.

She did not give me the Dell OS install disc and the only copy of Windows Xp I have is for a Dell XPS system. I can now not find a way to format the new hard drive to NTFS. I only have Macs here at my house and do not have Bootcamp installed yet. I tried to use the WIndows install disc that I have for the XPS but I'm getting a weird USB driver issue because it's loading incompatible drivers when I run the Windows setup.

I tried to use a utility on the Ultimate Boot CD to format this to NTFS and I couldn't find one that would work. Is there a bootable CD I can download and burn on my Mac to allow me to format the new Hard drive? I guess I need Dos and the "format C:" command or something.


The DELL XPS windows XP disk should work fine. What exactly is it doing?
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