DVD Drive Not Working (Code 19)

I hope some of you can help as im a little bit stuck with this one.

My vaio laptop recently broke and was taken to a shop where they put a new hard drive in and a new copy of windows vista but now my vaio dvd drive is not recognized (it has a explanation mark on it in hardware list) i tried to remove it and the drivers but it says code 19 error. When i put a dvd/cd in the drive i can hear it wizz up, it is recognized by windows as it is on the list and is also the correct one.

Any ideas on how to fix this would be of great help.

Sam
3 answers Last reply
More about drive working code
  1. http://support.microsoft.com/kb/314060
    and
    http://forums.techarena.in/vista-hardware-devices/734202.htm
    Try the Microsoft one first seems easier if that doesn't solve it use the other link.
  2. Make the shop load the proper drivers, its their job after a reinstall of Windows.
  3. Check if there is a bios update for the laptop.
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