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HD4890 - pc resets itself when playing games - help pls

Last response: in Graphics & Displays
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October 27, 2009 8:14:27 PM

Hi

Hoping you can help me with an issue.

I've recently built a new build

Have tried installing and playing several games. Literally get a minute or so into the game before system resets itself (no lockup / freeze - just resets).

The games I've tried so far have been World in Conflict, Need for Speed Shift, Battlestations Pacific.

Here's my system
i7 920 - running at 2.67ghz
Asus PT6 SE
6gb ddr3 ocz memory
Sapphire ATI 4890 HD
500W NorthQ PSU 4350GP-FL
Crucial M225 64gb SSD
Windows 7

Does a system reset instantly point towards a obvious culprit?
- memory issue / latency / voltage?
- power supply / overheating / insufficient watts?
- graphics card / driver issue?
- cpu overheating?

I'm thinking that either I have a faulty graphics card or a PSU that isn't up to the job (even though the graphics card says a 500w PSU should be fine). The graphics card is running at stock speeds (870 / 1050)

I've got the latest drivers installed via CCC, so I don't think they're an issue.

thanks
a b U Graphics card
October 27, 2009 8:49:38 PM

Yes, that could be a Power Supply issue. What type of PSU do you have?

Brand
Wattage
Amps on 12v rail
and wattage on 12v rails if it lists them
October 27, 2009 8:56:36 PM

This one:

http://www.scan.co.uk/products/500W-NorthQ-Pacific-II-F...!!

Key info :

- 0dB noise under normal conditions
- 12v ATX2.2 standard
- 80 % efficiency
- Green Power certified
- Grid case design for free airflow
- Build-in 70mm smart backup FAN
- ROHS certified
- PCi-Express
- 2 x S-ATA

Lifetime : 50,000 hours at 25°
Dimension:150*140*86mm

70mm BackUp FAN
This FAN only turns on when the temperature reach the limit temperature for FANLESS operation at 65º and will spin until the temperature is below threshold again and turn off

Activate Temperature: 65º
FAN Size: 70 * 70 * 10mm
Rated Voltage: 12 V
Bearing Type: Sleeve bearing
Speed: 3000RPM
Airflow: 31,5CFM
Noise: 25dB(A)

Cable configuration:

1 x 24/20pin ATX cable
1 x 4pin motherboard extension cable
2 x 6pin PCi-express cable
2 x S-ATA plug
4 x Molex plug on 2 cables (2 on each cable)
1 x Floppy plug on molex cable

Manufacturer: NorthQ +12V7 Rail: N/A
Size: ATX 2.2 +12V8 Rail: N/A
Edition: Fanless:
Wattage: 500 W Modular:
+12V1 Rail : 19 A Sli:
+12V2 Rail : 19 A Xeon Support:
+12V3 Rail: N/A EPS 12V:
+12V4 Rail: N/A Motherboard Connector: 20+4 Pin
+12V5 Rail: N/A Connectors: 1 x 4pin ATX 12V
4 x 4pin Molex
2 x 6pin PCI-E Power
1 x FDD Power
2 x SATA Power

+12V6 Rail: N/A Dimensions: - (WxHxD)
Related resources
October 27, 2009 8:58:21 PM

+12V1 Rail : 19 A
+12V2 Rail : 19 A
October 28, 2009 2:43:19 PM

any more advice?
a b U Graphics card
October 28, 2009 3:25:37 PM

If you can try another PSU, preferably one of a decent brand name (Antec, Corsair, Seasonic, and many others not mentioned) that should be your first diagnostic test.
October 28, 2009 4:15:05 PM

I don't have a spare psu lying about
a b U Graphics card
October 28, 2009 4:21:11 PM

Not much else you can do, short of wiping your HDD and reinstalling/updating everything. If the problem persists, it is a Hardware issue. With your symptoms (complete computer reboot after a short time gaming) a faulty PSU seems to be the culprit.

Either return the PSU you bought, borrow one, or buy a new one. If it is a faulty PSU, nothing short of a replacement will diagnose/fix the issue.
October 28, 2009 4:47:09 PM

So are we ruling out the graphics card as a culprit?

I'm reluctant to spend another 100-200 on a replacement psu if that doesn't end up fixing the issue

was hoping to be able to determine the issue before succumbing to replacement parts
October 28, 2009 4:47:37 PM

ps - i reinstalled W7, rand 3dmark vantage and same issue occurs
October 28, 2009 6:39:41 PM

any more advice?

is the only way to buy a new psu??
a b U Graphics card
October 28, 2009 7:54:34 PM

If the graphics were slow, and full of artifacts (obvious graphical glitches) then the card might be a culprit. But complete restarts, especially repeatable shortly after starting a higher power task (like a graphically intensive game) screams PSU issue. I can't tell you how to obtain another PSU for testing, but you definitely need one. If it is a new build you should be able to return it for a replacement/credit at the least.

A good PSU doesn't have to be even as high as $100:
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
Antec 550w PSU, 64.99 free with shipping. Reliable brand that makes great power.
July 30, 2011 1:16:23 PM

I have the same problem but I have a different graphics card and my computer restarts after a couple of hours gaming on "Need for Speed World" and today it restarted it's self after being on the login screen for "APBR - All Points Bulletin Reloaded" for about 15 minutes :/ 

I checked the event log and apparently the problem of mine is called "Kernel Power Event 41"

Any help would be appreciated! :) 

My specs are:

Case: HUNTKEY H305 BLACK CASE
OS: MS WINDOWS 7 HOME PREMIUM OEM/64BIT
Processor: AMD PHENOM II X4 970 AM3 3.5 GHZ QUADCORE
Motherboard: GIGABYTE GA-880GM-USB3 DESKTOP MOTHERBOARD
Memory: GEIL 8GB KIT DDR3 ENHANCE PLUS C9 1600/1750MHz
Hard Drive: WD CAVIAR BLUE 3.5" 1TB 7200/32MB/SATA3
Graphics Card: XFX HD6670 800Mhz PCIe/1GB/DVI/HDMI/DP
Optical Drive: ASUS DVD RW 24x BK/ +/-/DL/SATA
Power Supply: COOLERMASTER EXTREME POWER PLUS 550W


Thanks in advance!
a c 173 U Graphics card
July 30, 2011 7:46:03 PM

Do you have a spare card to test your rig with? The 4890 is known to have a rather short overall lifespan.
July 31, 2011 3:04:29 AM

nforce4max said:
Do you have a spare card to test your rig with? The 4890 is known to have a rather short overall lifespan.




I have the XFX Radeon HD 6670 not the 4890.
July 31, 2011 3:08:45 AM

Oh and the computer is like a month old, so everything is still pretty new
August 3, 2011 5:32:24 PM

Hey I am having the exact same problem. The video card is most likely nit the problem I've switched out 3 and it still fies it. On board graphics works which is weird. I have been trying to find a solution for 3-4 weeks and have tested everything but psu and mobo but I doubt it is the mobo. Lemme know if you find a solution I'd be extremely grateful. My computer is also brand spanking new just built it.
!