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HD4890 - pc resets itself when playing games - help pls

Forum Graphic & Displays : Graphics Cards - HD4890 - pc resets itself when playing games - help pls

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Hi

Hoping you can help me with an issue.

I've recently built a new build

Have tried installing and playing several games. Literally get a minute or so into the game before system resets itself (no lockup / freeze - just resets).

The games I've tried so far have been World in Conflict, Need for Speed Shift, Battlestations Pacific.

Here's my system
i7 920 - running at 2.67ghz
Asus PT6 SE
6gb ddr3 ocz memory
Sapphire ATI 4890 HD
500W NorthQ PSU 4350GP-FL
Crucial M225 64gb SSD
Windows 7

Does a system reset instantly point towards a obvious culprit?
- memory issue / latency / voltage?
- power supply / overheating / insufficient watts?
- graphics card / driver issue?
- cpu overheating?

I'm thinking that either I have a faulty graphics card or a PSU that isn't up to the job (even though the graphics card says a 500w PSU should be fine). The graphics card is running at stock speeds (870 / 1050)

I've got the latest drivers installed via CCC, so I don't think they're an issue.

thanks

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Yes, that could be a Power Supply issue. What type of PSU do you have?

Brand
Wattage
Amps on 12v rail
and wattage on 12v rails if it lists them

Reply to Bluescreendeath

This one:

http://www.scan.co.uk/products/500 [...] Db-Noise!!

Key info :

- 0dB noise under normal conditions
- 12v ATX2.2 standard
- 80 % efficiency
- Green Power certified
- Grid case design for free airflow
- Build-in 70mm smart backup FAN
- ROHS certified
- PCi-Express
- 2 x S-ATA

Lifetime : 50,000 hours at 25°
Dimension:150*140*86mm

70mm BackUp FAN
This FAN only turns on when the temperature reach the limit temperature for FANLESS operation at 65º and will spin until the temperature is below threshold again and turn off

Activate Temperature: 65º
FAN Size: 70 * 70 * 10mm
Rated Voltage: 12 V
Bearing Type: Sleeve bearing
Speed: 3000RPM
Airflow: 31,5CFM
Noise: 25dB(A)

Cable configuration:

1 x 24/20pin ATX cable
1 x 4pin motherboard extension cable
2 x 6pin PCi-express cable
2 x S-ATA plug
4 x Molex plug on 2 cables (2 on each cable)
1 x Floppy plug on molex cable

Manufacturer: NorthQ +12V7 Rail: N/A
Size: ATX 2.2 +12V8 Rail: N/A
Edition: Fanless:
Wattage: 500 W Modular:
+12V1 Rail : 19 A Sli:
+12V2 Rail : 19 A Xeon Support:
+12V3 Rail: N/A EPS 12V:
+12V4 Rail: N/A Motherboard Connector: 20+4 Pin
+12V5 Rail: N/A Connectors: 1 x 4pin ATX 12V
4 x 4pin Molex
2 x 6pin PCI-E Power
1 x FDD Power
2 x SATA Power

+12V6 Rail: N/A Dimensions: - (WxHxD)

Reply to bailey87

+12V1 Rail : 19 A
+12V2 Rail : 19 A

Reply to bailey87

this is the graphics card

11150-05-21R - 1GB Sapphire HD 4890 Vapor-X, PCI-E 2.0, 4200MHz GDDR5, GPU 870MHz, 800 Cores, DVI/ D-Sub/ HDMI/ DP

http://www.scan.co.uk/Products/1Gb [...] GB-VAPOR-X

Reply to bailey87

any more advice?

Reply to bailey87

If you can try another PSU, preferably one of a decent brand name (Antec, Corsair, Seasonic, and many others not mentioned) that should be your first diagnostic test.

------------------------------ http://valid.canardpc.com/cache/banner/822692.png
PhIIx3 710 @3.55ghz/1.5v w/ Scythe Samurai Zz HSF-24/49c ~ 4gb OCZ Gold XTC 5-6-6-18 @1092mhz ~ Sapphire 4870 512MB (795/1025)
Reply to JofaMang

I don't have a spare psu lying about

Reply to bailey87

Not much else you can do, short of wiping your HDD and reinstalling/updating everything. If the problem persists, it is a Hardware issue. With your symptoms (complete computer reboot after a short time gaming) a faulty PSU seems to be the culprit.

Either return the PSU you bought, borrow one, or buy a new one. If it is a faulty PSU, nothing short of a replacement will diagnose/fix the issue.

------------------------------ http://valid.canardpc.com/cache/banner/822692.png
PhIIx3 710 @3.55ghz/1.5v w/ Scythe Samurai Zz HSF-24/49c ~ 4gb OCZ Gold XTC 5-6-6-18 @1092mhz ~ Sapphire 4870 512MB (795/1025)
Reply to JofaMang

So are we ruling out the graphics card as a culprit?

I'm reluctant to spend another 100-200 on a replacement psu if that doesn't end up fixing the issue

was hoping to be able to determine the issue before succumbing to replacement parts

Reply to bailey87

ps - i reinstalled W7, rand 3dmark vantage and same issue occurs

Reply to bailey87

any more advice?

is the only way to buy a new psu??

Reply to bailey87

If the graphics were slow, and full of artifacts (obvious graphical glitches) then the card might be a culprit. But complete restarts, especially repeatable shortly after starting a higher power task (like a graphically intensive game) screams PSU issue. I can't tell you how to obtain another PSU for testing, but you definitely need one. If it is a new build you should be able to return it for a replacement/credit at the least.

 

A good PSU doesn't have to be even as high as $100:
http://www.newegg.com/Product/Prod [...] 6817371016
Antec 550w PSU, 64.99 free with shipping. Reliable brand that makes great power.


Message edited by JofaMang on 10-28-2009 at 09:55:07 PM
------------------------------ http://valid.canardpc.com/cache/banner/822692.png
PhIIx3 710 @3.55ghz/1.5v w/ Scythe Samurai Zz HSF-24/49c ~ 4gb OCZ Gold XTC 5-6-6-18 @1092mhz ~ Sapphire 4870 512MB (795/1025)
Reply to JofaMang
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