i have much the same problem, except it concerns itunes and a game called medieval 2 total war. When i went to follow the advice given, i found the [LG Firmware] service does not appear on the list. i have already run a virus check on systems i though may have been infected, but found nothing. the problem is that when i go to open the application, it appears in the services tab on the task manager, but there is no other indication that anything has occurred.
i also have had been having difficulties with programs freezing on me, such as internet explorer and avs video converter software. While i have some basic knowledge on computers, i am lost on what i should do here. Any advice/support/etc would be greatly appreciated.