Archived from groups: alt.cellular.cingular (More info?)
So far as an ATT WS customer, my experiences with Cingular are
wonderful in many ways. Their coverage and products are great. The
stores and booths are well stocked. Their customer service is as goo as
any anywhere and the CSRs actually speak English and not Indlish. Now
for the bad- their reps seem to have limited company and product
knowledge. For example, if you go to their booth in Arbor Place Mall as
I did and ask a question, you will get one answer. If you go to the
booth in Kroger, you will get another answer and if you go to a store,
yet another answer. Cingular needs to educate its employees as to its
services and policies so you get the same answer to the same question
no matter who you ask. But this is my only complaint thus far.
So far as an ATT WS customer, my experiences with Cingular are
wonderful in many ways. Their coverage and products are great. The
stores and booths are well stocked. Their customer service is as goo as
any anywhere and the CSRs actually speak English and not Indlish. Now
for the bad- their reps seem to have limited company and product
knowledge. For example, if you go to their booth in Arbor Place Mall as
I did and ask a question, you will get one answer. If you go to the
booth in Kroger, you will get another answer and if you go to a store,
yet another answer. Cingular needs to educate its employees as to its
services and policies so you get the same answer to the same question
no matter who you ask. But this is my only complaint thus far.