My toshiba laptop can play CDs but not DVD

[akjglobal]

Hi Guys,
i have a Toshiba laptop L20-SP231.
It has a DVD drive written on the drive, plays CDs well, but, does not play any DVD. These DVDs works on separate DVD player.
i have tried Microsoft online diagnostic help, but, no result.
Pl respond to akjglobal@gmail.com
Many Thanks!!!!
akj

 

[PhilFrisbie]

Do you have DVD player software installed?

 

[akjglobal]

Do you have DVD player software installed?

Sorry chief, i am not a computer geek, my answer may not be to the point.
i do have vlc player, windows media player installed & can play movies downloaded from internet.
Do i need separate software tp play DVDs?, if yes, which one?
Thanks for your time,
akj

 

[PhilFrisbie]

DVD drives normally come with DVD playback software. You can also play DVDs with Windows Media Player if you have an MPEG2 decoder installed.