Why operating system fail

Hello,i have a new toshiba laptop that the O/S failed to load after shuting down. it hangs at the bootup level when showing the windows logo.
thanks
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More about operating system fail
  1. Can u boot to safe(press F8 during the BIOS post) mode and go to system restore and go back to time before this happened?
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Laptops Toshiba Windows 7