Cd/dvd not detected

Hello,
whenever I insert a cd/dvd in my computer (Windows xp) the computer will not read it. Wgat can I do to slove this problem.?
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  1. RandyMan said:
    Hello,
    whenever I insert a cd/dvd in my computer (Windows xp) the computer will not read it. Wgat can I do to slove this problem.?

    There is a Drive letter assigned in my computer ?

    Removing upper/lower filters may help.
    Remove the UpperFilters and LowerFilters values with Registry
    Editor.
    - Click the Start button, click Run, and then type regedit in
    the Open box.
    - Click OK.
    The Registry Editor window appears.
    - Click the plus (+) sign next to each of the following keys:
    HKEY_LOCAL_MACHINE
    SYSTEM
    CurrentControlSet
    Control
    Class
    NOTE: When you click on the plus sign more folders will expand
    out below it follow the expande set each time to find the next
    folder listed.
    - Click {4D36E965-E325-11CE-BFC1-08002BE10318}.
    - On the right hand side of the window, click UpperFilters.

    - Click Edit on the menu bar.
    - Click Delete.
    - Click OK.
    - On the right hand side of the window, click LowerFilters.

    - Click Edit on the menu bar.
    - Click Delete.
    - Click OK.
    - Click Registry.
    - Click Exit.
    - Restart the computer normally.
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