Virus caused Windows XP to not boot?

chewyalf

Distinguished
Feb 10, 2011
31
0
18,530
Hi!

I am working on a customers computer, Windows XP home. It was hit with a nasty virus. I have removed the virus with AV software booted from a CD. It removed many many viruses. Now, when I try to boot, it doesn't even make it to the Windows XP screen. It just keeps rebooting, and asking "Safe mode, safe mode with..." menu. I tried last known good, and when selected, it does the same thing - just reboots. I thought the master boot record might be corrupt, so I went into recovery console and did a fixboot. Still, when computer turned on, it just keeps on going through the cycle of rebooting and going to that menu.

I can see the Windows directory from recovery console, so I know the files are there. Any ideas how to get this to boot back into Windows?
 

mrfatbox

Distinguished
Sep 22, 2011
350
1
18,810
a repair install will fix the problem then would backup all the files after a full scan
if the virus has done that much damage and there was more then 1 or 2 the you should do a full rebuild and install a uptodate av