Hello. I recently bought a new custom PC online from iBuyPower. All has been fine and it has been running perfect for about a month, until I just recently decided to run a few programs to check out the CPU temps, as I was looking to possibly overclock. I have the CoolerMaster V8 CPU cooler and as you can see via this screen shot:
though idle temps seem OK (I was still expecting lower), 100C for full load temps seems like CPU meltdown mayhem! What are the normal/average temps for this CPU and/or with this cooler? I'm thinking that they installed the cooler incorrectly or something, or maybe I am not looking at things correctly, I don't know. But if anyone has any suggestions, please let me know.
I think I just confirmed my theory (of them not installing the cooler properly). I looked in the case more carefully and noticed the cooler was ever so slightly tilted and not seated properly. Unfortunately, it also looks like they didn't use the proper screws and anti-vibration things that go with the cooler either. As when I try to tighten the nuts on the back (which is what it really needs), it just spins the screws in the front. But the screws in the front (top of mobo while back is the bottom) have no groves, they are just a flat top with a perfect round edge! I can't even grab it to tighten properly.
I further confirmed this when I ran my system at full load, and with the case open, I pushed on the cooler (a lot) to make it pressed hard on the CPU and low and behold, temps suddenly dropped from 100C to about 55-60C at full load. Now I just need to figure how the hell I'm gonna fix this without majorly screwing things up...
1- definitely get in touch w/ ibuypower and hammer on them to back up their warranty and get it fixed right. You paid for warranty and service, otherwise it is no better than building it yourself. It is the principal of the thing at this point... they need to earn the premium you paid over building it yourself.
This next one is only if you want to (probably) void a warranty you paid good money for:
2- before you do anything about tightening the sink... I would make sure it is positioned correctly by taking it totally off and re-seating it to ensure you don't crack anything on the chip... (if they did not screw it down right, what else did they not do right... get it?) if it is not positioned correctly that tightening may be stressing something else that might break over time. Scrape off any old thermal paste and re-apply new stuff (arctic silver or any of the comparable brands are fine)
3- after #1 or #2, I would demand compensation for all of this. I read your other struggles with ibuypower on their forum during the order... you have certainly run through the gauntlet with them. They need to make this right with you and I don't mean by simply giving you a free game... the amount of money spent and time wasted on this is truly something they need to fix. This kind of publicity is not what a company of their caliber needs.
personally, I'd be pretty mad after all of this. Particularly after spending so much time and money and STILL getting a half-baked system. Very much not cool.
Hope the ideas help. keep us informed on what the result is.
Based on usually good reviews and a few unconfirmed bitches about ibuypower I usually recommend them. But this is rather troublesome, considering the cpu alone is a 600 dollar piece. There has to be dangers in shipping a built pc with one of these heavy coolers installed.
Well, I believe it was handled as best as they could, as they had a box within a box, with tons of padding around the inside box. Plus the inside of the PC had the expanding/fitting foam and whatnot else to keep everything secure. Personally, I don't think it was the shipping, I think it was whoever decided to use the incorrect screws so it wasn't tight enough or level/flesh with the CPU.
In any case, I called iBP today and they are sending me replacements parts/accessories for the V8 cooler so that I can reseat it properly myself. Obviously all at no charge to me. We'll see how that goes once I get everything...
Definitley the screws as you put it. The V8 comes with rubber grommets and the screws you mentiond before. I would say the screws are correct but the method of install was poor and if it was lacking the grommets between the brackets and the mobo then it was not put on securely. WARRANTY!!!!!
it does sound like they shipped it fine... just installed it poorly. IMO for that much money poor installation should not even be a factor in principal let alone in practice. I call this one a black mark on an otherwise solid reputation. IMO a rather large black mark.
honestly, I build my own... No offense meant, it's just what I like to do. But if I were to go the boutique route (or suggest a friend to do so) I doubt I'll be looking in ibuypower's direction.
I just bought an Ibuypower computer as well with an I7 960. I have had 0 problems with temperatures, but my CPU is running 1 GHZ lower than it should be. I usually haven't had problems with them, but I think they got a bit sloppy because of the holiday season. I would just contact them. If IBuyPower does one thing great, it's customer service. I LOVE their customer service (Lee, who I think is the owner, has helped me on many occasions.). Good luck with ur issue
Alright, for anyone else having a problem with their V8 cooler not being seated properly, I HAVE THE SOLUTION!
NOTE: This is only tested with an Intel CPU on the socket LGA 1366. It may or may not work with AMD CPUs and their sockets, as the V8 cooler uses a slightly different bracket for them.
First, with the stuff that iBuyPower sent you (like the manuals, cables, CDs, etc.), look for the bag with the 'extra' stuff for the V8 cooler as well as the V8 manual (as it can help if you don't understand what I'm saying). Take out the hex nut adapter which helps you screw/unscrew the nuts for the cooler as well as the 4 small round pads that have one end that's sticky. Also, if they gave you some, get your nice thermal grease tube ready to go. If you don't have any of this, call iBuyPower and they'll send it to you for free (they did it for me, even though I found I had the stuff AFTER I asked them to send me replacements).
Next, make sure both sides of your PC case are open and off after you turn off the power and unplug everything. Disconnect the power cord for the cooler from the motherboard. This may or may not be tricky to get to. Then, on the back of the motherboard, unscrew the 4 nuts from their screws that's holding the V8 cooler in place. You'll have to use the adapter to do so. If one is stuck (like mine was), take a small wrench and carefully (VERY CAREFULLY!) grab hold of the top of the screw inside the case. This is VERY difficult to do because the screws have flat round tops with really nothing to grab. But I have first-hand experience in getting it done nevertheless, so I know it's possible.
Once all nuts are off, you can take off the back bracket as well as the V8 cooler out. Obviously be careful here as to not damage the motherboard or any other components in your case. Flip the cooler upside down so you can see the bottom. First off, clear off the thermal paste from it as well as the CPU, as we'll put new paste on later. Look at each of the 4 screws and make sure they are pushed farthest away from the cooler. To move them, with the cooler still upside down, you can push down on them and then slide them in the direction they need to go. They somewhat illustrate this in the V8 manual as well. Also make sure the screws are fully put down in their slots so they CANNOT turn. Otherwise you'll have a hell of a time getting the nuts back on all of the way as the screws will end up turning with the nuts.
Then gently smooth a thin layer of thermal paste onto the V8 cooler as well as the CPU. Next, take those 4 little rubber pads, reveal the sticky part by removing the tape, and stick them to the 4 nuts that you just unscrewed. Then you may gently place the cooler back into the case on the CPU and make sure all the screws go through the proper holes in the motherboard and pop out the back side. From her on out, you may need someone else to help steady the bracket as you place it back on and try to screw the nuts back on. This is also where it gets VERY TRICKY! Because while holding the cooler in place, you're going to have to screw the nuts back on, rubber pad side facing the motherboard. Since the pads are on, they make it more difficult to screw the nuts back on and as thus, you may have to push on the screws from the other side to give you some leeway. I started with 2 screws diagonal from each other, and then continued on the other 2. A couple took a decent amount of pressure on the screw from the other side so I could get the nuts screwed in all the way.
Slowly screw the nuts with pads back on, going diagonally first (as the V8 manually states). The pads are going to twist and bunch up a bit, but they still provide the extra layer which forces the V8 cooler to be pressed firmly on the CPU, which is our main goal. This is kind if like using regular metal washers, but unfortunately I didn't have any small enough, and I'm trying to make this guide with what's available to you. After that is all done, double check to make sure the nuts are full screwed on. They should keep going until they stop, which is about when the screw is fully flush with the nut. Also inspect everything else to make sure the cooler is nice and snug and whatnot.
After that, just plug the power cord back into the motherboard for the cooler, plug everything else back in, and start it up. A good way to test to see if it worked is to use a program like CoreTemp or HWMonitor to monitor the temps while you do some stress testing with Prime95. I got my full load temps from 100C down to barely 60C! And I haven't even begun to overclock yet.
So, there you have it, a simple enough guide to fix the V8 cooler seating problem. If you have any questions or anything or don't understand some things I said, let me know and I'll try to help. I hope this helps some of those with the same issue as me so they don't have to send their system back or anything like that. Enjoy! :-D