EDIT: SOLVED, see below. (Gigabyte's latest BIOS update solved my problem)
Hey folks, I was hoping you could help me figure this out. I've got a new computer I've built and I am occasionally getting some strange and extremely annoying system instabilities. I'll describe the symptoms.
I will be playing a game (I think it's only happened with Assassin's Creed), or, as happened tonight, I was just in Windows with a couple photo editing softwares open, and I was dragging around a window with an image in it. Anyway. My computer will stop responding, and my screen will go black (no backlight even), then the black light will come on after a few seconds, then the windows display will slowly load back up (the system is perfoming at a crawl, and mouse cursor movement updates once every couple seconds usually). And this cycle basically repeats itself, as if the video card or display drivers repeatedly come on and off.
Remember, the computer is performing at a crawl, but I can slowly and patiently start Task Manager between screen resets, and nothing looks unusual.
So here is my computer.
Intel core i5 750
Gigabyte P55M-UD2 mATX LGA1156 motherboard
G.SKILL Ripjaws 2X2GB DDR3-1600 CL7-7-7-24 Core I5 Memory Kit
XFX Radeon HD 5850
Coolermaster Extreme Power Plus 600W power supply
Nothing's overclocked, I have a well-ventilated case.
Windows 7 x64 home premium.
I've been using the most recent Catalyst drivers since I've installed Windows (9.10), and yes, they are installed correctly (and have been reinstalled correctly a few times, yes that means getting rid of the previous drivers). Earlier today I installed the 9.11 beta drivers to see if it'd fix my double-size mouse pointer problem I sometimes get (it didn't, by the way).
Now some extra data I was able to pull from Windows event viewer.
The standard generic message seems to be "Display driver atikmdag stopped responding and has successfully recovered." Now I *sometimes* get that if my game crashes but doesn't send my computer into a crippled perpetual crawl. Otherwise it doesn't really show that balloon message on account of my screen updating every 3 seconds and it being black much of the time.
The potentially more interesting messages in event viewer are the following (there were MANY repeats but these are the unique ones).
[cpp]0000000072: 2009-11-05 21:17:13:743 Exception: No value exists with that name.
Exception Called by: ATI.ACE.LOG.Foundation.Implementation.Setting:eleteRegistryFromUser processID:03516 threadID ) domainNameCCC.exe ) assemblyNameLOG.Foundation.Implementation, Version=2.0.3568.36906, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
************************************************************************************************************************
0000000073: 2009-11-05 21:17:13:977 _IDEMDeviceDFP2Settings_0812.GetDFP2ITCFlag failed with status 2
Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP:rivateRefresh processID:03516 threadID ) domainNameCCC.exe ) assemblyNameCLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3568.36865, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------
0000000070: 2009-11-05 21:17:13:743 Exception: No value exists with that name.
Exception Called by: ATI.ACE.LOG.Foundation.Implementation.Setting:eleteRegistryFromUser processID:03516 threadID ) domainNameCCC.exe ) assemblyNameLOG.Foundation.Implementation, Version=2.0.3568.36906, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
************************************************************************************************************************
0000000074: 2009-11-05 21:25:55:822 FAILED:ADL_Display_SLSMapIndex_Get and return value is: -1
Error Called by: ATI.ACE.CLI.Caste.Graphics.Runtime.RT_GraphicsAdapter_N::RefreshSLSInfo processID:03516 threadID ) domainNameCCC.exe ) assemblyNameCLI.Caste.Graphics.Runtime, Version=2.0.3568.36822, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------
0000000076: 2009-11-05 21:29:28:700 Exception: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
Exception Called by: ATI.ACE.CLI.Caste.Graphics.Runtime.RT_GraphicsAdapter_N::RefreshDisplaysManagerAdapter processID:03516 threadID ) domainNameCCC.exe ) assemblyNameCLI.Caste.Graphics.Runtime, Version=2.0.3568.36822, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
************************************************************************************************************************
0000000085: 2009-11-05 21:32:56:523 Exception <WndProc - Source handler>: Object reference not set to an instance of an object.
Exception Called by: System.Windows.Forms.Control+ControlNativeWindow::WndProc processID:03516 threadIDHotKeyForm ) domainNameCCC.exe ) assemblyNameSystem.Windows.Forms, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
************************************************************************************************************************
0000000001: 2009-11-05 21:42:20:703 RT_GC_N
Error Called by: System.RuntimeMethodHandle::_InvokeConstructor processID:03544 threadIDCCCThreadNew:Runtime) domainNameCCC.exe ) assemblyNamemscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
------------------------------------------------------------------------------------------------------------------------[/cpp]
So.... yeah. I'm not really sure what to make of all this. Do you think maybe it's just an intrinsic hardware problem? Video card problem? Like, get it replaced under warranty? I mean, I don't know if anyone else is having the same problem as me. If it were a driver problem I would think there'd be more on this issue, out there. uggghh. Thanks guys.
Hey folks, I was hoping you could help me figure this out. I've got a new computer I've built and I am occasionally getting some strange and extremely annoying system instabilities. I'll describe the symptoms.
I will be playing a game (I think it's only happened with Assassin's Creed), or, as happened tonight, I was just in Windows with a couple photo editing softwares open, and I was dragging around a window with an image in it. Anyway. My computer will stop responding, and my screen will go black (no backlight even), then the black light will come on after a few seconds, then the windows display will slowly load back up (the system is perfoming at a crawl, and mouse cursor movement updates once every couple seconds usually). And this cycle basically repeats itself, as if the video card or display drivers repeatedly come on and off.
Remember, the computer is performing at a crawl, but I can slowly and patiently start Task Manager between screen resets, and nothing looks unusual.
So here is my computer.
Intel core i5 750
Gigabyte P55M-UD2 mATX LGA1156 motherboard
G.SKILL Ripjaws 2X2GB DDR3-1600 CL7-7-7-24 Core I5 Memory Kit
XFX Radeon HD 5850
Coolermaster Extreme Power Plus 600W power supply
Nothing's overclocked, I have a well-ventilated case.
Windows 7 x64 home premium.
I've been using the most recent Catalyst drivers since I've installed Windows (9.10), and yes, they are installed correctly (and have been reinstalled correctly a few times, yes that means getting rid of the previous drivers). Earlier today I installed the 9.11 beta drivers to see if it'd fix my double-size mouse pointer problem I sometimes get (it didn't, by the way).
Now some extra data I was able to pull from Windows event viewer.
The standard generic message seems to be "Display driver atikmdag stopped responding and has successfully recovered." Now I *sometimes* get that if my game crashes but doesn't send my computer into a crippled perpetual crawl. Otherwise it doesn't really show that balloon message on account of my screen updating every 3 seconds and it being black much of the time.
The potentially more interesting messages in event viewer are the following (there were MANY repeats but these are the unique ones).
[cpp]0000000072: 2009-11-05 21:17:13:743 Exception: No value exists with that name.
Exception Called by: ATI.ACE.LOG.Foundation.Implementation.Setting:eleteRegistryFromUser processID:03516 threadID ) domainNameCCC.exe ) assemblyNameLOG.Foundation.Implementation, Version=2.0.3568.36906, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
************************************************************************************************************************
0000000073: 2009-11-05 21:17:13:977 _IDEMDeviceDFP2Settings_0812.GetDFP2ITCFlag failed with status 2
Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP:rivateRefresh processID:03516 threadID ) domainNameCCC.exe ) assemblyNameCLI.Aspect.DeviceDFP.Graphics.Runtime, Version=2.0.3568.36865, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------
0000000070: 2009-11-05 21:17:13:743 Exception: No value exists with that name.
Exception Called by: ATI.ACE.LOG.Foundation.Implementation.Setting:eleteRegistryFromUser processID:03516 threadID ) domainNameCCC.exe ) assemblyNameLOG.Foundation.Implementation, Version=2.0.3568.36906, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
************************************************************************************************************************
0000000074: 2009-11-05 21:25:55:822 FAILED:ADL_Display_SLSMapIndex_Get and return value is: -1
Error Called by: ATI.ACE.CLI.Caste.Graphics.Runtime.RT_GraphicsAdapter_N::RefreshSLSInfo processID:03516 threadID ) domainNameCCC.exe ) assemblyNameCLI.Caste.Graphics.Runtime, Version=2.0.3568.36822, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------
0000000076: 2009-11-05 21:29:28:700 Exception: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
Exception Called by: ATI.ACE.CLI.Caste.Graphics.Runtime.RT_GraphicsAdapter_N::RefreshDisplaysManagerAdapter processID:03516 threadID ) domainNameCCC.exe ) assemblyNameCLI.Caste.Graphics.Runtime, Version=2.0.3568.36822, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
************************************************************************************************************************
0000000085: 2009-11-05 21:32:56:523 Exception <WndProc - Source handler>: Object reference not set to an instance of an object.
Exception Called by: System.Windows.Forms.Control+ControlNativeWindow::WndProc processID:03516 threadIDHotKeyForm ) domainNameCCC.exe ) assemblyNameSystem.Windows.Forms, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
************************************************************************************************************************
0000000001: 2009-11-05 21:42:20:703 RT_GC_N
Error Called by: System.RuntimeMethodHandle::_InvokeConstructor processID:03544 threadIDCCCThreadNew:Runtime) domainNameCCC.exe ) assemblyNamemscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
------------------------------------------------------------------------------------------------------------------------[/cpp]
So.... yeah. I'm not really sure what to make of all this. Do you think maybe it's just an intrinsic hardware problem? Video card problem? Like, get it replaced under warranty? I mean, I don't know if anyone else is having the same problem as me. If it were a driver problem I would think there'd be more on this issue, out there. uggghh. Thanks guys.