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Windows wont detect all my ram

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April 24, 2010 3:21:52 PM

Hi, I recently bought a computer from dell... It has 8gig of ram DDR3
when i look in the bios that information is correct
but once I enter windows and check my ram total on there it only detect 3gig...

when i called dell of course they said my warrenty didnt cover that because it was a software issue...

anyone have a clue of whats the problem and how to fix it?

a c 163 } Memory
April 24, 2010 3:52:09 PM

Hi newcomer and welcome to the Tom's hardware forum.

Is your OS win 7 32 bits?, if the answer is yes, the 32 bits OS only can use 3GB of RAM.
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April 24, 2010 3:58:25 PM

oh ok theres the answer... but the smart ass Dell didnt send me CD of 64bit... lol so all i need to do is call them to send me a copy of my windows?
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April 24, 2010 4:00:50 PM

and where i download that? would be really appreciate if you could help me get the direct link to a dl im not the best one to find stuff on the web :( 
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April 24, 2010 4:01:17 PM

its Windows 7 Home Prem i have
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a c 163 } Memory
April 24, 2010 4:01:27 PM

Yeah, u can call and maybe they send to u a CD of the x64 OS.

Or u can download a x64 edition of the same that the 32 bit version that u have installed, and install the x64 bit with the key that u currently have.
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a c 163 } Memory
April 24, 2010 4:07:54 PM

Here I can'y give to you the direct link. But you can look for the same version on google and download it using a torrent program.
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