Here's what I think:
GB's support appears to be (like almost everyone's) 'tiered'; your first response (and maybe second or third) are 'canned' generics, much like the 'canned' fixes I have dispensed here for a year, and have finally 'compacted' into the
'sticky'. I, however, do not suffer from the English-to-Mandarin-to-English 'barrier', which is formidable! Don't get me wrong - these people are
not stupid, which we often assume when facing poor translations. I have been working at learning Mandarin for about nine months now, and still know nothing! It is a syntactically 'sparse' language - at its basics, very simple; but, the problem is the character system and speaking. Each word/syllable has four 'intonations':
flat: TŪI - push, or postpone
rising: TÚI - decline or decay
falling then rising: TŬI - leg or thigh
and falling: TÙI - molt or slough
and each of these four has a seperate, complex character. There are something like twenty thousand characters, of which ten or twelve thousand are in 'common' use! And, to further complicate matters, a word may have two syllables, and two characters in combination - I'm continually amazed that Chinese can learn to speak and write their names before age thirty!
The 'trick' is, if you persist, to reply repeatedly with enough simple respect, and showing enough knowledge and comprehension of your problem, tell them the 'last fix' didn't work (and if you can why - or why the respones wasn't applicable in your situation); you will be 'passed up' a tier, to the next level of support, where you will find better comprehension of English, and a higher level of technical competency. You have to realize, they have to respond to five-hundred people a day, who
haven't read their manual
at all, and don't know they
must start their board with a "Load Optimized", inquiring in twenty languages, without tying up expensive, rare, engineering-level talent!
And, we
all complain about the manuals,
but, if you want to
see a comparison: EVGA is making what is 'billed as' the 'ultimate' enthusiast's board, the
Classified SR-2, which allows OCing a pair of Xeons with a 5520 (the twin-QPI version of the X58) and four PCIeX16 slots hosted by an nVidia NF200 'splitter'; download a copy of the
manual, and take a look at the BIOS setup section - it will give you a
proper appreciation of GB's efforts!
The list they gave you resembles the
'sticky's
'Boot Loops' section, where, near the bottom, I list a 'break a loop' procedure.
I see one issue in their response that would certainly seem to be a translation issue:
3) Take out the battery gently and put it aside for about 5 minutes or longer. (Or you can use a metal object to connect the two pins in the battery holder to make them short-circuited.)
They don't make clear that this is not an 'either or' instruction -
first, you must
remove the battery,
then short the 'holder pins' - shorting the holder pins
with the battery installed would
not be a good idea - either melt what you're 'shorting' with, or blow up the battery - I think! The underlying idea is:
disconnect power supply to remove 'backup' rails, that remain on with the PSU off; drain the on-board capacitors (which I recommend holding the power switch depressed to accomplish); reset the CMOS; try to boot... If you can then get into the BIOS at all, likely the Load Fail-Safe would be a better idea, and give you
some chance of enough stability to flash to a new BIOS, but I don't think the major architectural changes to the 'hwexacores' will even allow this - but, won't take but five minutes - worth a try!
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