DVD drive and cd drive is not detected!

Ok I just bought a Toshiba about a year ago and now I am having trouble with my CD/DVD drive not recognizing it. I have tried pretty much anything and Toshiba really has not been any help. Is there anything I can do. PLEASE HELP
Thanks
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More about drive drive detected
  1. check the upper and lower filter in your registry class under cd drives. delete them and this often solves this issue. this only works if hte cd drive is in the device manager but just not working. if its not in the device manager then its a physical issue with cabling, contacts, jumper settings, or a bad drive
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