Lexmark 5600-6600 series printe

I am getting an error message 'unrecoverable scan error and a knocking noise. can you help me.
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More about lexmark 5600 6600 series printe
  1. Do you have Installation CD of printer software with you.

    Click Start. Click Run. Type Appwiz.cpl . Add & remove programs list will popup. Search the list for Printer software. If entry is found, please remove it. Restart if asked.

    Insert the printer installation CD. Install the printer (go for recommended setup options than custom setup). Restart PC. Try scanning & let me know the results.
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