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My Book Essensential wont show up in my computer

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September 22, 2011 1:00:15 PM

As stated - My Book Essential 1T shows up in device management but not in my computer.

I have looked at several topics and tried all ideas. I cannot initialize it in the manage section of my computer either (get a pop-up that says 'Device Not Ready').

Any help much appreciated - thanks in advance
September 24, 2011 9:16:36 AM

UVC view can see the drive.

The HD Sentinel sees it but everything is unknown.

HDDScan is the same
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a c 288 G Storage
September 24, 2011 10:40:32 PM

Please post your UVCView results.

It may be that UVCView is seeing the USB-SATA bridge chip (eg Initio INIC-1607E), but not the drive. That's what your HD Sentinel and HDDScan results appear to be suggesting.
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September 25, 2011 8:12:10 AM

---===>Device Information<===---
English product name: "My Book 1130"

ConnectionStatus:
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x02
Open Pipes: 2

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x84 -> Direction: IN - EndpointID: 4
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x03 -> Direction: OUT - EndpointID: 3
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

===>Device Descriptor<===
bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0210
bDeviceClass: 0x00 -> This is an Interface Class Defined Device
bDeviceSubClass: 0x00
bDeviceProtocol: 0x00
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x1058 = Western Digital Technologies, Inc.
idProduct: 0x1130
bcdDevice: 0x1012
iManufacturer: 0x01
English (United States) "Western Digital"
iProduct: 0x02
English (United States) "My Book 1130"
iSerialNumber: 0x03
English (United States) "709DE237709DE359"
bNumConfigurations: 0x01

===>Configuration Descriptor<===
bLength: 0x09
bDescriptorType: 0x02
wTotalLength: 0x0020 -> Validated
bNumInterfaces: 0x01
bConfigurationValue: 0x01
iConfiguration: 0x00
bmAttributes: 0xC0 -> Bus Powered
MaxPower: 0x01 = 2 mA

===>Interface Descriptor<===
bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x00
bNumEndpoints: 0x02
bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass: 0x06
bInterfaceProtocol: 0x50
iInterface: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x84 -> Direction: IN - EndpointID: 4
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x03 -> Direction: OUT - EndpointID: 3
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
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a c 288 G Storage
September 25, 2011 9:24:03 AM

UVCView appears to have correctly detected the external drive as a USB Mass Storage Device.

The fact that the device is identifying itself as a "Western Digital My Book 1130" rather than an Initio Default Controller also means that the bridge chip is communicating with the hard drive. However, ISTM that there is something wrong with the "iSerialNumber" value of "709DE237709DE359". IME this number is usually an ASCII coded hexadecimal representation of the serial number on the label of the hard drive. However, your number decodes as gibberish.

For example, let's assume your 1TB drive is a model WD10EAVS. An Internet search turns up "WCAU49683418" as a possible serial number.

Using Debug, we see that the external drive's iSerialNumber would be "574341553439363833343138".

C:\>debug
-e 100 "WCAU49683418"
-d 100
0100 57 43 41 55 34 39 36 38-33 34 31 38 WCAU49683418
-q

However, in your case the iSerialNumber decodes to "p..7p..Y", which includes unprintable characters.

C:\>debug
-e 100 70 9D E2 37 70 9D E3 59
-d 100
0100 70 9D E2 37 70 9D E3 59 p..7p..Y
-q

I would remove the drive from its enclosure and connect it directly to a SATA port on your computer's motherboard. Then try HD Sentinel or HDDScan again. Note that if the largest chip on the USB-SATA bridge board is an Initio INIC-1607E, then your data will be hardware encrypted, even if you have not set a password. If so, then you must not allow any software to write to the drive, as this will only damage your file system.
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October 2, 2011 1:42:36 AM

Thank you for your help - but is there any other alternative - I am not very handy or tech savvy and pulling it apart is probably not the smartest idea for me.

Thanks again in advance
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April 8, 2012 8:18:42 AM

I hope this thread isn't too old to add a comment to. My problem with a WD My Book Essential 1130 is very similar. After using it trouble free for many months it suddenly decided not to install the driver normally. It wants to install itself as both a Hard Drive and as a CD Drive. After a couple weeks of Googling this problem it apparently isn't unknown at all however I never read about anyone who had solved it. I've tried uninstalling the CD Drive but that still doesn't make the Hard drive work. It won't initialize and resists being put "online". Windows wants to show it under Devices With Removable Storage although with a hard drive icon and not the DVD drive icon. But if it were working right it should be under Hard Disk Drives along with drive C.

A couple of times now I've run the Devices and Printers troubleshooter on it and after a very long time it says it made changes to it. It will then show a "auto run", "Browse files" in the right click menu but it will never actually show any files to browse. It will get as far as forming the outline of a new window but never populates it with a list of files. The troubleshooter always ends with a yellow exclamation sign so it seems to realize that there is still something very wrong. I've downloaded the WD SES Device Drivers tool and ran that but it made no difference. When I run the UVCView tool my results look like a normal hard drive.

The HD Sentinel program has little information on the drive although in the left pane it does show it with 2700 gigabytes like it should. I was going to try the surface scan function but when I clicked on the drop down menu button to access that function the program froze and could not be killed even with Task Manager so I eventually had to shut the computer down to kill it. I've also ran Data LifeGuard Diagnostics and it too sees the drive with 2700 gigs but it doesn't see it as a normal hard drive. I even ran Microsoft Fixit Devices from Microsoft's website but still no joy.
When I contaced Western Digital their only suggestion was to send the drive back to them for a replacement, however I'd really like to get over a terabyte of data off the drive even if it means destroying it in the process. I was intrigued to read here that this drive is really a SATA drive, so I've been thinking about trying Vantec SATA/IDE to USB adaptor. It seems to be the best quality one on the market from what I've read.
What I'd like to know now is if I take the My Book Essential out of its case can I expect to find that it will hook up to this Vantec adaptor so I just may be able to get Windows 7 to see the files on it in order to copy them off? I've never done anything like that but it doesn't sound very hard after watching a Youtube video of the process. Of course, any other suggestions would be welcomed too. As I said I've been searching and reading for over a week and there just seems to be something corrupted with the drive, but the fact that I got as far as seeing "browse files" in device manager after running the troubleshooter makes me think that the files should be accessible, somehow. Thanks.


---===>Device Information<===---
English product name: "My Book 1130"

ConnectionStatus:
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x15
Open Pipes: 2

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x84 -> Direction: IN - EndpointID: 4
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x03 -> Direction: OUT - EndpointID: 3
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

===>Device Descriptor<===
bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0210
bDeviceClass: 0x00 -> This is an Interface Class Defined Device
bDeviceSubClass: 0x00
bDeviceProtocol: 0x00
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x1058 = Western Digital Technologies, Inc.
idProduct: 0x1130
bcdDevice: 0x1012
iManufacturer: 0x01
English (United States) "Western Digital"
iProduct: 0x02
English (United States) "My Book 1130"
iSerialNumber: 0x03
English (United States) "574341575A30323530393632"
bNumConfigurations: 0x01

===>Configuration Descriptor<===
bLength: 0x09
bDescriptorType: 0x02
wTotalLength: 0x0020 -> Validated
bNumInterfaces: 0x01
bConfigurationValue: 0x01
iConfiguration: 0x00
bmAttributes: 0xC0 -> Bus Powered
MaxPower: 0x01 = 2 mA

===>Interface Descriptor<===
bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x00
bNumEndpoints: 0x02
bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass: 0x06
bInterfaceProtocol: 0x50
iInterface: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x84 -> Direction: IN - EndpointID: 4
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x03 -> Direction: OUT - EndpointID: 3
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00


That iSerial no. looks weird but the number on the case is WCAWZ0250962. So the number from UVCView "0323530393632" is the same number with a "3" added in between each of the real numbers.
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