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Can\'t format due to general failure

Last response: in Windows XP
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May 1, 2012 10:20:04 AM

I'm trying to format a DVD-R disc but keeping getting the message "Format failed through general failure".
I've tried two different makes of DVD and also tried doing it through Roxio and through My Computer.
I can run pre-recorded discs without any trouble.

Any ideas what's wrong - I'm not really computer literate so very simple explanations, please.

Anne
May 1, 2012 12:08:58 PM

When is the last time you updated the dvd burner's firmware? Look up your make and model on the manufacturer's web site. They will list the firmware you can download/install into the drive.
May 2, 2012 10:18:19 AM

Thank you - I'll give it a try - I've never updated the firmware.
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