Can\'t format due to general failure

I'm trying to format a DVD-R disc but keeping getting the message "Format failed through general failure".
I've tried two different makes of DVD and also tried doing it through Roxio and through My Computer.
I can run pre-recorded discs without any trouble.

Any ideas what's wrong - I'm not really computer literate so very simple explanations, please.

Anne
2 answers Last reply
More about format general failure
  1. When is the last time you updated the dvd burner's firmware? Look up your make and model on the manufacturer's web site. They will list the firmware you can download/install into the drive.
  2. Thank you - I'll give it a try - I've never updated the firmware.
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