Dvd drive shows in BIOS, but not in device manager

[mark_68]

My new optic drive (multi) shows up in my BIOS, but does not show in device manager, and is not found by "scan for hardware changes".

I have just replaced a faulty Pioneer DVR-216 with a Pioneer DVR-219L.

I also tried with all programs stopped, including anti-virus etc.

I'm running XP-Pro SP3 fully up to date.
Motherboard GA-880GA-UD3H - BIOS Version/Date Award Software International, Inc. F2, 14/05/2010

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By the way, the old DVD stopped recognising some DVDs, but other DVDs and CDs worked fine. This problem also showed when the drive was tested in another computer.

 

[assassin123]

may be there is a fault in your harddisk so try another one and check it

 

[mark_68]

Ah, OK

Just tried booting from the other hard-drive, all other hardware the same. Optic drive shows up and works fine.

Definately looks like a Windows issue.

By the way, it's shows up a lot on web searches, but
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318
contains no UpperFilters and LowerFilters values.

 

[pjmelect]

Try the following Microsoft web page.

http://support.microsoft.com/kb/314060

 

[mark_68]

Just to make it clear ...

http://support.microsoft.com/kb/314060 is one of many many references to UpperFilters and LowerFilters, as mentioned above.

There are NO entries for these in my registry.

The additional elements of http://support.microsoft.com/kb/314060 require the drive to show in the Device Manager.

Other things I've now tried;

I swapped the old DVD back, it showed in Device Manage self installed. I uninstalled it again incase it didn't take last time. I swapped to the new DVD, and it still didn't show in Device Manager. (Yes, it still looks fine in BIOS and works off my other boot)

I tried moving it's connection around every sata port on my motherboard. (Slightly OCD ) Results never different.

I tried the new DVD in another computer running XP-Pro SP3 and it worked fine.

I'd think I must have done something to XP when I tried to get my old DVD working before I established it was the DVD itself, but I formatted my windows boot partition and loaded a ghost.

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edit

Doh! Didn't try the esata ports on the case. It's ugly with the cable looping back into the case, but the new DVD drive works fine off them.

 

[mark_68]

Update:

Round 2, everything resolved

Turned out to be a corrupt SATA driver, not the DVD itself.

I looked through the devices by connection, and the eSATA went a different path than the onboard SATA. With a working optic drive, I used the motherboard CD to re-install drivers, and then swapped the DVD back inside. Everything worked.

 

[assassin123]

yeah i agree with mark_68 he is telling the truth do the same thing as he says

 

[Dark Lord of Tech]

This topic has been closed by Area51reopened

 

[Dark Lord of Tech]

Best answer selected by area51reopened.