NO THE ANSWER WAS NOT SUFFICENT AND I HAD ALREADY WENT TO THE SUPPORT PAGE FOR HELP AND THEY WERE NO HELP EITHER,
Then you are stuck. This is a general tech help forum, no-one here has access to passwords, accounts, credit card info, where you put your remote last night, etc...
Go to www.msn.com, their support page has instructions on how to reset your password. If you are having issues following the instructions, you can try to post details as to exactly what they had you do and why you could not do that.