Acer aspire one keyboard problem

ACER keyboard wont work changed it for a new one, same problem. I can use a usb keyboard fine any idea please?
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  1. Try this:
    Close computer . Remove the battery . Without the battery, and only on power cable, turn on the computer, and see if the keyboard works.
    I know, sounds weird, but I have encountered something similar with the keyboard and touchpad on an Acer actually.

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