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Weird Print Spooling Issue

Last response: in Windows XP
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May 23, 2012 5:24:24 PM

Hello group,

I have a strange problem that has just started recently. We have many (60 or so?) computers in our network with 'addmaster' printers directly connected and recently, users have come in to work to find their spools of paper emptied and laying on the floor as if a print job had printed, but nothing actually printed. They are then unable to print unless we get on their machines, stop the spooler, delete .shd & .spl files from the c:\windows\system32\spool folder and delete the printer driver and add it again. While this works, it's a PITA. This isn't happening to all computers with addmaster (transactions) printers, just about a handfull.

One of the files I referenced deleting above is a Shockwave file type and is huge.

Has anyone else see anything like this?

TIA,
Chris
May 27, 2012 1:36:57 PM

iammaddog said:
Hello group,

I have a strange problem that has just started recently. We have many (60 or so?) computers in our network with 'addmaster' printers directly connected and recently, users have come in to work to find their spools of paper emptied and laying on the floor as if a print job had printed, but nothing actually printed. They are then unable to print unless we get on their machines, stop the spooler, delete .shd & .spl files from the c:\windows\system32\spool folder and delete the printer driver and add it again. While this works, it's a PITA. This isn't happening to all computers with addmaster (transactions) printers, just about a handfull.

One of the files I referenced deleting above is a Shockwave file type and is huge.

Has anyone else see anything like this?

TIA,
Chris

NO, but it is certainly reminds me of older printers receiving and / or misinterpreting something in the print as a form feed control character. May find help at addmaster support.
http://www.addmaster.com/Articles.asp?ID=247
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