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Wd hard disk not run and freeze my mouse

Last response: in Windows XP
May 27, 2012 6:34:09 PM

when i connect wd hard disk light is on, but not running and the mouse freeze. on my laptop works perfect. thanks
May 27, 2012 7:55:19 PM

To help us assist you, please provide more information:

1) Decribe the issue you are having in detail. For example if its with a specific piece of equipment, include the make and model.
2) When was it last working normally? Since then, did you add/remove any software or hardware?
3) What steps have you already tried to resolve the problem? (rebooted, searched google, etc)
December 3, 2012 7:34:25 AM

My Western Digital external hard drive doesn't show up and my mouse freezes when its connected. it is a wdbaar3200abk it just stopped working for no apparent reason. it wont work on any other computer either the light is on but I cant see it in my computer.